Job Summary:

The Training Coordinator supports the execution, administration, and day-to-day operations of Moore’s learning programs through Moore to Learn (MTL). This role partners closely with the Learning & Development Program Manager and internal subject matter experts to coordinate training delivery, maintain course content, support learners and managers, and ensure accurate training records and reporting. This role is hands-on and execution-focused. The Training Coordinator ensures training runs smoothly—from live session logistics and course publishing to learner support, evaluations, and reporting—while helping translate expert knowledge into engaging, accessible learning experiences.

This full-time, salaried position is a remote role.

Your Impact:

Learning Management System (LMS) Administration & Course Operations

• Maintain accurate and up-to-date course information within Moore’s learning management system (LMS).
• Oversee ongoing course maintenance, including monitoring expiration dates, contacting course authors in advance, and coordinating course reviews, updates, extensions, retirements, or archival.
• Edit and update previously published courses to ensure accuracy, relevance, accessibility, and alignment with current standards.
• Maintain accurate links and associated resources for all published training courses, applying LMS logic to ensure learners access only materials relevant to them
• Conduct feature testing of LMS capabilities and support continuous platform improvement.
• Perform custom portal and page edits as needed (e.g., Donor Ambassador FAQs and role-specific content).
• Proactively audit and resolve UKG data quality issues that impact Absorb user administration and reporting.
• Coordinate live training classes, including scheduling, promotion, logistics, enrollment management, and post-session evaluations
• Maintain training FAQs and supporting documentation for learners and managers.
• Facilitate the evaluation and publication of approved third-party training courses within the LMS.

Course Development, Content Creation & Accessibility

• Facilitate the end-to-end Course Development process, including Course Outline creation, Course Review coordination, and Final Approval, ensuring timely feedback from reviewers and edits with course authors.
• Assist in content creation for designated courses using approved templates and designated AI tools and agents.
• Create and manage course attributes, including course cards, thumbnails, descriptions, and metadata to support discoverability and engagement.
• Convert live or recorded video content into interactive learning courses using designated templates when available.
• Implement accessibility-related elements within courses, including captions, bookmarks, and other required accessibility enhancements.
• Design and implement Knowledge Checks and/or Quizzes for applicable courses; draft content using designated AI tools and facilitate review, edits, and approval from the Moore to Learn (MTL) team and course authors.
• Build thoughtful interactive checkpoints within courses that align with defined learning outcomes.
• Maintain the centralized training file repository in OneDrive, ensuring all course outlines, decks, recordings, and supplemental resources are properly stored and accessible.

Training Promotion, Communications & Engagement

• Partner with the Communications team to promote Moore to Learn (MTL) courses through established communication channels.
• Maintain and execute the MTL promotion plan, coordinating regular reviews with the MTL team and key partners (e.g., Communications).
• Develop and publish LMS promotional assets, including billboards, banners, course posters, and homepage features.
• Administer automated learner email communications to support timely enrollment, completion, and engagements.
• Facilitate regular review and updates of the LMS homepage and manage new course notification subscriptions.

Learner, Manager & Training Plan Support

• Administer enrollments for designated courses for individuals or teams (e.g., Salesforce Pre-Evaluation Course group assignments).
• Manage all incoming Moore to Learn requests via the [email protected] inbox; resolve routine requests and escalate technical or system issues to appropriate partners (IT, HR, HRIS).
• Partner with managers to create customized training plans for employees in key roles and assist managers in supporting timely completion.
• Administer training plan evaluations for both managers and employees.
• Oversee creation and distribution of recurring learning metric reports to a variety of stakeholders across the organization.

 What Success Looks Like

• Learners have a clear, positive experience
• Stakeholders trust you to execute and follow through
• Data and reporting are accurate and actionable
• Training programs run smoothly with minimal oversight
• Successful coordination and execution of live and on-demand training

Your Profile:

• Bachelor’s degree in education, instructional design, marketing, business, communications, or a related field.
• 1–3 years of experience in training coordination, learning operations, LMS administration, or a related administrative or program support role.
• Proven ability to manage multiple workstreams, deadlines, and stakeholders simultaneously in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to collaborate effectively with subject matter experts, managers, and cross-functional partners.
• High attention to detail with a strong focus on accuracy, data integrity, and follow-through.
• Comfort working independently in a remote or hybrid environment while maintaining accountability and responsiveness.
• Proactive systems-thinking and problem-solving skills.

Required

• LMS platforms (Absorb LMS preferred)
• Project Management tools (e.g., Jira, Trello)
• Microsoft 365 tools (Excel, OneDrive, Outlook, Teams)
• Familiarity with content tools such as PowerPoint, video platforms, and basic design tools
• Comfort using approved AI tools to support drafting, content creation, and efficiency

Preferred

• Experience supporting webinars or virtual events
• Familiarity with instructional design or content development
• Basic Web skills, ability to make updates to web pages and wikis
• Bonus – experience or interest in building AI agents to automate tasks
• Experience coordinating training programs, including course publishing, content updates, enrollments, communications, and reporting.
• Hands-on experience supporting or administering a Learning Management System (LMS); experience with Absorb LMS or similar platforms preferred (e.g., Absorb LMS, Adobe Learning Manager, Skilljar).

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.   
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.