Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

You will report to the Assistant Cruise Director
Level: 2 1/2 striped officer

City

Job Type

Contract/Residual

Country / Region

State / Region / Province

Alternate State / Region / Province

Segment

Disney Parks, Experiences and Products

Additional Information

This is a SHIPBOARD role.
You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Basic Qualifications

Minimum three years’ Entertainment Leadership experience in a creative/ operational/ production or related field.
Minimum two years’ stage management/ theater operations experience - requiring show-calling, facilitating rehearsals and performance feedback.
College degree or related schooling associated with Stage Management, Technical/ Theatrical, Entertainment, or related field of study preferred.
Previous technical/ theatrical or performance experience required.
Previous Disney Entertainment Operations experience and/ or previous Entertainment shipboard experience preferred.
Proven experience providing coaching, feedback and discipline.
Ability to organize schedules and entertainment priorities in a fast-paced environment.
Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
Good understanding and respect for entertainers.
Ability to learn and memorize scripts promptly.
Experience with Microsoft Office, specifically Microsoft Excel. Comfortability learning new software programs and digital platforms.

Business

Disney Cruise Line

Postal Code

Responsibilities

Manage daily operation of ship-wide entertainment and team members - including Entertainment Manager, Musicians, Ship-wide Performers and Variety Entertainers.
Monitor integrity and show quality of ship-wide events and performers, including, Cruise Staff, Entertainment Hosts, Ship-wide Performers and Musicians.
Call technical show cues for ship-wide events and performances.
Manage the scheduling for all musicians, as well as the scheduling and organization of all ship-wide entertainment rehearsals.
Manage the team that oversee the execution of the Bingo operation - including inventory, monthly orders, hosting of sessions, training, achieving Bingo targets, completing financial reports and communicating with shore-side partners.
For all ship-wide events and offerings:
- Verify/maintain show quality in regards to performer direction and technical aspects.
- Work with the Stage Manager, Character Manager, Senior Technician Ship-wide, and Senior Costume Technician in relation to show and technical operations.
- In partnership with all leaders, create and communicate weekly performer rehearsals, warm-ups, call times, performance schedules, show modifications and other factors related to the running of each ship-wide show.
- Complete ship-wide show and daily reports outlining overall show quality issues
- Collaborate with shore-side Entertainment team to maintain up-to-date scripts for all ship-wide events and shows, as well as coordinating the implementation of ship-wide show changes, special event performances and holiday enhancements.
Manage show operation including all appropriate decisions regarding weather, technical break-downs, performer injuries, and costuming problems, in partnership with the Leaders where applicable.
Authority to make decisions for immediate operational needs that may be outside the scope of normal daily operations, chiefly when a higher level of Leader is not available or safety challenges arise.
Work with Assistant Cruise Director on placement of ship-wide events for best capture and guest flow - monitoring GSM scores and proposing opportunities for improvement.
Oversee necessary arrangements for Guest Entertainers including preparing their welcome package, submitting beverage reimbursements, obtaining crew WIFI access and IDs.
Collaborate with the Entertainment Integration Manager to gather information for ship-wide content built into the Navigator App.
Understudy roles as directed by Assistant Cruise Director.
Oversee compliance with MLC 2006 Hours of Rest and Timekeeping for responsible areas including checking SuperSTAR daily and making necessary corrections, using the disciplinary matrix.
Provide guidance to direct reports through exemplary personal behavior.

Alternate Country / Region

Shipboard

Senior Entertainment Manager (Trip Interview)