The Security professional will be expected to respond to alarms, emergency requests, and use verbal de-escalation skills to resolve safety incidents. They are also expected to maintain confidentiality and discretion when handling private information, along with presenting strong customer service. Security will be expected to greet and screen visitors who enter the hospital reception/lobby areas. This includes explaining and enforcing hospital guidelines, directing visitors to appropriate locations, maintaining the hospital's identification/visitor policies by issuing contractor/vendor/visitor passes, calling departments and verifying approval for visitation, and screening deliveries to patients and staff.

Other duties include:

• Responding efficiently and effectively to fire drills, external and internal disasters and/or drills, trauma alerts, emergency response codes, etc.
• Maintaining self-control in stressful situations
• Managing verbally or physically aggressive situations without injury to patients and staff, using verbal intervention/de-escalation skills, remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive language
• Assisting clinical staff in the application of clinical restraints, including physical holds when necessary
• The ability to remain calm under pressure
• Have good judgment
• Have an empathy-led mindset
• Good physical fitness and strength
• Ability to lift and drag 100 pounds
• Strong customer service and communication skills
• Knowledge of healthcare environments, such as what threats and vulnerabilities are present
• The ability to form strong working relationships with hospital staff
• Have a working knowledge of computers, including Microsoft Word