Position Summary

The Clinical Office Manager is responsible for the daily operations of all clinical staff. Provides clinical staff support for the office in which they are assigned. Promotes a positive and supporting environment for site clinical staff, patients, and providers.

 

Major Duties and Responsibilities 

• Oversees clinical staff daily office operations and delegates as needed.


• Responsible for providing overall leadership, growth, administration and performance for clinical staff to ensure accomplishment of its objectives and goals.


• Post job openings using applicant tracking system and interview new hires for clinical positions.


• Holding monthly clinical meetings with clinical staff to address workflow and training.


• Holding regular training sessions for clinical staff including but not limited to, casting, DME fitting, Phlebotomy, authorizations process, etc.


• Responsible for resolving clinical related patient complaints and customer service issues.


• Implementation in clinic of new service lines, eClinicalWorks requirements, TPMG requirements for ACO, and new processes.


• Oversee supply ordering for clinical supplies and durable medical equipment (DME).


• Responsible for preparing a budget for the clinic that will be presented and/or approved by Division Manager quarterly. 


• Responsible for durable medical equipment (DME) and injectable inventory management systems to ensure the clinic is adequately stocked to meet patient needs.


• Hold semi-weekly or monthly meetings with Division Manager to review budgets, new position requests, purchases outside of budget, and overtime needs.


• Work with Division Manager and team for new physician onboarding related to clinic flow, supplies, tools, and templates. Etc.


• Maintain OSHA compliance and manuals.


• Maintain clinical certifications of staff and record in Paycom 


• Facilities maintenance related to clinical areas.


• Maintains strictest confidentiality.


• Other duties as assigned.

 

 

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.


• Knowledge of clinic office procedures.


• Knowledge of computer systems and applications.


• Knowledge of medical practices, terminology, and reimbursement policies.


• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.


• Skill in planning, organizing, delegating and supervising.


• Skill in evaluating the effectiveness of existing methods and procedures.


• Skill in operating a variety of office equipment and computer programs.


• Ability to work scheduled hours as defined in the job offer.


• Ability to read, interpret and apply policies and procedures.


• Ability to communicate clearly and effectively.


• Ability to set priorities among multiple requests.


• Ability to interact with patients, medical and administrative staff, and public effectively.


• Ability to work with minimal supervision.