DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

This Program Manager position within the Division of Behavioral Health offers an opportunity to lead a data-driven initiative that directly improves the health, safety, and independence of Idahoans. In this role, you oversee the Analytics and Automation Program, guiding a team of professionals in developing data systems, dashboards, and reporting tools that inform critical decisions across the division. You act as a subject matter expert, ensuring data integrity, compliance with state and federal standards, and the effective use of automation systems to enhance service delivery.

What makes this position especially attractive is its combination of leadership, innovation, and public impact. You play a key role in shaping how behavioral health services are evaluated and improved, using analytics to drive better outcomes and more efficient care. The role also offers flexibility through statewide telecommuting, strong collaboration with leadership and stakeholders, and the chance to build modern data infrastructure that supports long-term system improvements.

Ultimately, this position benefits the community by ensuring that behavioral health programs are continuously monitored, evaluated, and improved through evidence-based decision-making. By strengthening data systems and supporting high-quality care, the role contributes to better health outcomes and more effective services for individuals and families across Idaho.  

This position can be located in Coeur d'Alene, Lewiston, Caldwell, Boise, Twin Falls, Blackfoot, Idaho Falls, or Rexburg.

This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement. 
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility 
• Employee assistance program 

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

• Provides leadership and management oversight to the Division's Analytical and Automation Team.
• Monitors system performance by gathering relevant data from automation and producing statistical reports to document and measure program and contract performance towards goals and outcomes, including recommendations to DBH leadership on how to improve, pivot, or change Standard Operating Procedures.
• Builds, develops and maintains data models, reporting systems, data automation systems (WITS, ICAN, etc.) dashboards and performance metrics that support key operational decisions across all Bureaus.
• Designs and builds technical processes to address needs of Bureaus, including contracting, federal and state reporting.
• Oversees the design and delivery of reports and insights that analyze key operations and performance metrics.
• Provides leadership direction, supervision, coaching, training, technical assistance, and ensure performance management, including disciplinary actions.
• Initiates hiring process including announcements, interviewing, and selection.
• Provides oversight and direction for PRogram budgets.
• Monitor and approve Program expenditure.
• Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of management practices as well as experience providing technical proficiency, problem-solving, communication, and program area training. Typically gained by at least one-year experience managing a major Program and providing leadership of professional staff. Candidates may also qualify through completing upper-division college-level management coursework along with experience in a significant Leadership role. 

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Functional knowledge of software requirements; principles and practices of statistical analysis, business intelligence, and operational metrics and drivers; and research techniques, methods, and procedures. Typically gained by at least 1 year of experience.
• Experience implementing organizational change within a service delivery program. Typically gained by at least 1 year of experience.
• Experience operating a Help Desk to service providers. Typically gained by at least 1 year of experience.
• Experience that has provided considerable knowledge of clinical behavioral health care delivery and regulatory systems. Typically gained by at least 1 year of experience.
• Experience preparing and presenting oral presentations to groups. Typically gained by at least 1 year of experience.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] 
PHONE:(208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.