HiringCafe
Posted 2w ago

Supervisor Retail Rescue Agency Enablement

@ Philabundance
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Philadelphia, Pennsylvania, United States
$50k/yrOnsiteFull Time
Responsibilities:lead team, coordinate program activities, manage data and reports
Requirements Summary:3+ years in related role; strong leadership and communications; willingness to travel up to 50%; high school diploma or GED; Serve Safe certification preferred.
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Job Description

Position Summary:



The Supervisor Retail Rescue is tasked with maintaining daily operations of the Retail Rescue Program within the Food Programs team.  The Community Partnerships department is responsible for managing the relationships with and compliance of all community partners within the Philabundance member network. The Food Programs team is responsible for the distribution of food and adherence with programmatic guidelines.



 



The Retail Rescue program connects local, regional and national grocery retailers and restaurants with Philabundance community partners to reduce food waste and get safe, high-quality food to our neighbors in need. As the first point of contact for Retail Rescue community partners, the Supervisor will provide exemplary customer service and promptly address needs and concerns, while offering support and resources that engage partner representatives to conduct pickups at local retailers and submit necessary reports. The Supervisor is also responsible for managing a Retail Rescue Coordinator.



 



The Supervisor, Retail Rescue must be able to effectively guide and influence community partner representatives by providing them with education, support, and solutions. Negotiating and identifying methods for food to be transported, distributed, and tracked are critical skills for the foundation of this role’s ability to impact those in need. The Retail Rescue Supervisor must be able to build professional relationships which align with the Philabundance mission.



 



Competencies:





  • Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities. 




  • Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.  




  • Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. 




  • Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed. 




  • Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.  





 



Primary Responsibilities:





  • Manage team resources to ensure appropriate support is available, this includes but is not limited to work planning, attendance, performance, training, and staffing.




  • Exemplify a high level of positive customer service; professionally communicate with community partner representatives/volunteers in a courteous manner and respect partner personnel and clientele.




  • Coach and train a Retail Rescue Coordinator to ensure high levels of positive customer service to community partners, how to professionally communicate with community partners in a courteous and effective manner, and how to train community partners in safe food handling.




  • Oversee daily workflow of Retail Rescue team and a Retail Rescue Coordinator.




  • Collaborate with Community Partnerships to keep all colleagues up to date on community partners’ programmatic status







  • Oversee the onboarding and training of new community partners in safe food rescue practices for Retail Rescue




  • Coordinate program analysis and forecasting to develop ongoing strategy for agency enablement







  • Collaborate with Food Sourcing to pair donors with Retail Rescue enabled agencies for ongoing and weekly direct link and retail delivery opportunities.




  • Ensure community partners follow safe food handling practices and are compliant with Feeding America donation guidelines.




  • Act as primary contact for Retail Rescue partner pickup issues and emergencies; collaborate with Food Sourcing team to mediate issues involving donors




  • Coordinate one-time pickups with community partners




  • Establish and maintain standard operation procedures for response times, quality levels and customer satisfaction metrics.




  • Maintain accurate community partner records in program database and inventory software; document issues and resolutions using program tracking tools.




  • Manage personal performance and ensure daily, weekly, quarterly, and overall tracking of activity and level of goal achievement. 




  • Ability to leverage work habits to incorporate efficiencies, prompt response, data analysis and organizational requirements.




  • Manage the integrity and timely reporting required with Retail Rescue partners.




  • Execution of competing priorities with consideration for complex needs such as location, temperature, and capacity.




  • Strong and creative problem resolution is expected; coordinate with internal departments and collaborate with agencies as needed to reach goals.




  • Cultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures.




  • Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Partnerships, Professionalism, and Progress.