Asset Servicing Associate
Department: Asset Servicing
Reports To: Asset Servicing Manager
Location: Remote
About Greenbox Capital
Greenbox Capital is a fast-growing fintech company providing innovative funding solutions to small and medium-sized businesses across the U.S. and Canada. With a global, remote-first team, we value curiosity, adaptability, and a strong drive for continuous improvement.
About the Role
We are seeking a detail-oriented and highly organized Asset Servicing Associate to support our funding and portfolio servicing operations. In this role, you will play a critical part in ensuring accurate and timely funding disbursements, maintaining merchant account records, and supporting day-to-day operational processes.
This is an ideal opportunity for someone who thrives in a fast-paced fintech environment, enjoys working with financial data, and takes pride in accuracy and operational excellence.
What You’ll Do
Funding Operations & Disbursement Processing
- Process funding approvals and verify documentation prior to disbursement
- Execute ACH and wire transactions to fund approved merchants
- Ensure all approvals and compliance requirements are met before releasing funds
- Maintain strict adherence to internal funding procedures
Account Monitoring & Payment Tracking
- Record payments, adjustments, and schedule modifications
- Monitor merchant account activity for accuracy and consistency
- Identify and escalate discrepancies or issues
Operational Support & Bookkeeping
- Perform daily and weekly bookkeeping tasks
- Maintain accurate records of funding and payment activity
- Assist with reconciliation of transactions and financial records
Merchant & Internal Support
- Respond to merchant inquiries and provide account-level support
- Collaborate with internal teams by sharing relevant account information
- Maintain professional and clear communication across stakeholders
Documentation & Process Management
- Maintain organized merchant records across systems
- Document account activity thoroughly within internal tools
- Support process improvements and operational initiatives
What We’re Looking For
Qualifications
- Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)
- Experience in financial services, lending operations, or fintech preferred
- Familiarity with funding processes, payment systems, or financial operations is a plus
Technical Skills
- Strong proficiency in Microsoft Excel and Office Suite
- Experience with ACH and wire payment processing
- Familiarity with CRM systems (e.g., Salesforce) preferred
- Ability to maintain accurate financial and operational records
Core Competencies
- Exceptional attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines
- Strong analytical and problem-solving abilities
- Clear and professional communication skills
- Self-starter who can work independently while collaborating with a team
What Sets You Apart
- You’re naturally curious and proactive in identifying ways to improve processes
- You’re adaptable and comfortable working with a globally distributed team
- You bring a growth mindset and take ownership of your work