GENERAL DESCRIPTION:  

We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means.

RESPONSIBILITIES: 

• Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner
• Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures
• Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures
• Answer incoming phone lines
• Fill in as Switchboard Operator, when requested to do so by supervisor
• Perform other office, clerical, and administrative duties as assigned

REQUIREMENTS:

• Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words
• Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job
• Sitting at work station throughout shift
• Proficient in the use of MS Office
• Accuracy and ability to pay attention to detail
• Knowledge of principles and processes for providing good customer service
• Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures
• Ability and willingness to follow instructions and directions
• Good problem solving skills
• Being courteous and professional when communicating with customers and other igus employees

BENEFITS:

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

#INDSJ 

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

DISCLAIMERS:

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification.  The duties described are not to be interpreted as being all-inclusive to any specific employee.  Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.