Job Title: Master Scheduler

Position Summary

Capitol Imaging Services, a rapidly growing imaging company, has an immediate opening for a full-time Master Scheduler.  This person will be responsible for optimizing appointment availability and maximizing patient access across 18 imaging facilities in the Houston area. This role plays a critical part in ensuring efficient utilization of imaging equipment, improving patient throughput, and supporting revenue growth by proactively identifying and filling open appointment slots.

Key Responsibilities

• Monitor and manage daily, weekly, and long-term imaging schedules across all facilities


• Proactively identify open appointment slots and implement strategies to fill gaps


• Coordinate with front desk teams, call centers to optimize scheduling workflows


• Analyze scheduling patterns, cancellations, and no-shows to improve utilization rates


• Prioritize urgent and high-value imaging studies while maintaining balanced schedules


• Communicate availability to referral sources and internal teams to increase bookings


• Maintain accuracy of scheduling systems and ensure data integrity


• Assist in developing and implementing scheduling protocols and best practices


• Track key performance metrics such as fill rate, turnaround time, and capacity utilization


• Support special projects, including new site openings or service line expansions

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred


• 4+ years of scheduling experience, preferably in healthcare or imaging services


• Bilingual proficiency (English/Spanish) preferred


• Strong understanding of medical imaging modalities (MRI, CT, X-ray, Ultrasound) preferred


• Experience with scheduling or EMR systems (e.g., ABBADOX/PACS)


• Excellent organizational and multitasking skills


• Strong analytical and problem-solving abilities


• Effective communication and collaboration skills

Key Competencies

• Attention to detail and accuracy


• Ability to work in a fast-paced, high-volume environment


• Data-driven decision-making


• Customer service mindset


• Initiative and proactive approach to problem-solving