Company Values

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Job Description

The Regional Director of Retail Operations is responsible for the effective, efficient, financially prudent, and safe operations of Goodwill's retail stores in an assigned region. Under the direction of the Vice President of Donated Goods, assists in the achievement of the retail enterprise departmental goals and objectives. Works closely with other Directors of Stores and the Director of Operations.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, I-CARE Values, and Mission in everything you do and every interaction you have with co-workers, persons served, customers, donors and stakeholders.

 

Essential Duties and Responsibilities

1. Provides guidance and oversight for Store Managers within their assigned territory to meet the financial, production, customer service and efficiency objectives set forth in the retail annual plan and budget. This duty is performed weekly.


2. Conducts quarterly store audits to verify consistency with the standards of operations, which have been established to guide the safe and efficient operations of the Goodwill retail store. This duty is performed quarterly.


3. Monitors financial performance and key performance indicators on a weekly, monthly, quarterly, and annual basis to ensure that budgetary objectives are met. This duty is performed weekly.


4. Provides the necessary training/development activities for retail store management teams to achieve set gaols and objectives. This duty is performed weekly.


5. Prepares and submits reports, as necessary, concerning financial performance, production, expenses, etc. that are critical to effective operations. This duty is performed weekly.


6. Hires, trains, and evaluates performance; recommends or initiates promotions, transfers, and disciplinary action. This duty is performed as needed.


7. Provides recommendations for store maintenance, safety, and facilities related issues that go beyond the responsibility of store management. This duty is performed as needed.


8. Ensures store compliance with governmental and regulatory requirements. This duty is performed daily.


9. Maintains standards of loss prevention through regular assessment of activities surrounding cash handling, overs/shorts, voids, discount exceptions, etc. Recommends changes to standard operating procedures to assure ongoing vigilance in loss prevention and security awareness. This duty is performed daily.


10. Assists in the development of retail expansion plans/initiatives. As necessary, executes new store openings. This duty is performed as needed.


11. Acts as a champion for change throughout the retail enterprise. Recommends and supports changes to benefit the overall enterprise team. This duty is performed as needed.


12. ADMINISTRATION: Works with Store Managers to prepare the initial proposed annual plan and budget for assigned retail stores. This duty is performed annually.


13. ADMINISTRATION: Participates in the development of the overall Retail Enterprise annual plan and budget. This duty is performed annually.


14. ADMINISTRATION: Assists in the establishment of retail store standard operating procedures and provides training/development as necessary to ensure continued compliance. This duty is performed as needed.


15. ADMINISTRATION: Provides guidance to store management teams related to applicable human resource standards/guidelines necessary for effective employee management/development. This duty is performed daily.