The Jim Pattison Auto Group has an exciting opportunity for a Appointment Coordinator to join our Jim Pattison Volkswagen Surrey dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.

As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.

Schedule: This is a full-time, permanent role of 40 hours per week, including Saturday rotations.

Pay Range: Hourly wage depending on experience.

This role reports to the Service Manager of the dealership.

About us

Jim Pattison Auto Group is one of the largest automotive groups in Western Canada, founded in 1961 by Jimmy Pattison. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands delivering exceptional customer service. We are committed to excellence, integrity, and creating opportunities for career growth.

Customer satisfaction is a priority and it’s accomplished through the strength of our employees.

Learn more about us here:

https://www.jpautogroup.co/dealership/about.htm

https://www.jimpattison.com/about/our-story/

A Day in the Life

• Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
• Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
• Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
• Follow up with customers regarding appointment reminders, service updates, and vehicle status
• Manage the service drive schedule to optimize workflow and minimize customer wait times
• Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
• Maintain accurate customer and vehicle records within the dealership management system (DMS)
• Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
• Support the Service team with administrative tasks as required to maintain smooth daily operations
• Follow all company policies, procedures, and safety standards
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment

What We're Looking For

• Previous experience in a customer-facing, administrative, or automotive service role is preferred
• Previous experience in CDK knowledge is an asset, but not required.
• Exceptional communication and interpersonal skills, both verbal and written
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
• Detail oriented with a high degree of accuracy in data entry and record keeping
• Ability to remain calm, professional, and focused under pressure
• Ability to work effectively both independently and as part of a team
• Reliable, punctual, and dependable
• A valid BC Driver's License is required

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Limitless potential for growth and progression
• In-house training provided
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].