Who Are We?
As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
What You'll Do?
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems, software and related infrastructure
Key Responsibilities:
• Manage, configure, and customize Salesforce applications, including custom objects, fields, workflows, validation rules, process builders, reports, dashboards, and more.
• Create and maintain user accounts, profiles, and permission sets, and ensure that users have appropriate access to the platform and data.
• Provide ongoing user support, resolve issues, and conduct training sessions to ensure effective use of Salesforce across the organization.
• Perform regular system checks, handle data imports/exports, and ensure system updates and patches are applied in a timely manner.
• Implement security measures including data encryption, access controls, and privacy settings, ensuring the platform is compliant with internal and external security regulations.
• Collaborate with business stakeholders to gather requirements, identify areas for improvement, and implement solutions that support business objectives.
• Design, build, and manage reports and dashboards to provide business insights and support decision-making.
• Perform regular testing of new features, customizations, and updates to ensure stability and optimal performance of the platform.
• Participates in and leads technical research and development to enable continuing innovation within the systems domain.
• Leads and is responsible for designing, developing, modifying, adapting and/or implementing complex short- and long-term solutions to IT needs through new and existing systems, software and hardware.
• Primarily self-directed. Performs system upgrades, configuration and customizations including planning and scheduling, implementation testing, and coordination.
• Monitors and maintains system performance and functionality, software licensing and maintenance agreements.
• Coordinates and partners with other technical teams to identify and understand problems with systems and develop solutions to resolve them.
Qualifications:
Education & Credentials
Bachelor’s degree in computer science or a related field; or combination of post-high school education and experience equal to eight (8) years. Salesforce Administrator Certification is a requirement, or at least a year of experience as a Salesforce Administrator.
Experience:
8 - 10 years of experience administering applications
Technical Skills:
• Proficient with Salesforce, SOQL, Workbench, SQL, Microsoft Office products, including Power BI, Outlook, Excel, PowerPoint, and Visio.
• Advanced proficiency in the administration of systems, software, and hardware in moderate to complex environments.
• Understanding of the Visualforce framework and Apex programming language a plus.
• Knowledge within Service Cloud, Sales Cloud, Experience Cloud (C Sight) and Marketing Cloud.
• Experience with CRM Analytics and administration of reports and dashboards.
• Understanding of Salesforce process automation including workflows and Process Builder.
• Understanding of Salesforce security features and best practices.
• Ability to perform mass data imports, exports and data fixes within Salesforce
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include:
• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.