Summary Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines purpose of callers.
• Focuses on First Resolution
• Working in Call Center environment
• Schedules appointments for family practice providers.
• Create telephone encounter for Specialty offices.
• Refill Request for family practice providers, within proper criteria.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.    
• Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes.
• Clinic front desk duties when needed, patient check in/out, collect copays
• Handle provider letters mailed to patients