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Posted 3w ago

Assistant General Manager - West Memphis AR

@ Park Inc
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West Memphis, Arkansas, United States
$46k-$47k/yrOnsiteFull Time
Responsibilities:recruit staff, train team, develop operations
Requirements Summary:Minimum of 3 years in a fast-paced environment; experience managing a large workforce; Bachelor’s degree or equivalent preferred; strong customer service and communication skills; proficient in MS Office.
Technical Tools Mentioned:Microsoft Outlook, Microsoft Word, Microsoft Excel
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Job Description

Assistant General Manager – Valet Operations

Location: West Memphis, AR
Client Site: Southland Casino
Salary: $46,000 – $47,000 annually

Are you a hands-on leader with a passion for hospitality, guest experience, and team development? Park Inc. is seeking a high-energy, customer-focused Assistant General Manager to help oversee valet operations at Southland Casino, one of the region’s premier entertainment destinations.

This is an exciting opportunity for a motivated operations leader who thrives in a fast-paced environment, enjoys mentoring teams, and takes pride in delivering exceptional service. As Assistant General Manager, you’ll work side-by-side with the General Manager to ensure smooth daily operations, strong client relationships, and an outstanding guest experience.

What You’ll Do

Leadership & Team Development

  • Partner with the General Manager to recruit, train, and develop a high-performing valet team
  • Coach, mentor, and motivate employees to deliver top-tier customer service
  • Manage employee performance including training, coaching, counseling, retention, and employee relations
  • Assist with hiring and terminations as needed
  • Collaborate with Human Resources on recruiting and staffing needs

Operations & Client Relations

  • Maintain a strong working relationship with the client’s designated site contact
  • Handle onsite communication with guests, client representatives, and management
  • Ensure compliance with all Park Inc. and client policies and procedures
  • Continuously review operations for efficiency and service improvements

Scheduling, Reporting & Oversight

  • Create, distribute, and clearly communicate employee schedules
  • Ensure all shifts are covered and staffing gaps are filled
  • Review daily, weekly, and monthly operational and timekeeping reports
  • Conduct routine audits and “mystery shop” assessments

Safety, Equipment & Risk Management

  • Train employees on job-site operations with a strong focus on safety and service
  • Enforce company policies and procedures consistently
  • Ensure all company equipment is properly maintained
  • Assist with property damage claims and incident documentation

What We’re Looking For

  • Leadership experience in valet, hospitality, parking, or service-based operations
  • Strong customer service mindset and a proven ability to lead by example
  • Excellent communication, organization, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Flexibility to work varied schedules including nights, weekends, and holidays

Why Join Park Inc.?

  • Competitive salary of $46,000 – $47,000
  • Work at a high-profile entertainment destination
  • Opportunity to make a direct impact on guest experience and team culture
  • Career growth within a respected parking and valet management company