Job Title

Customer Service & Claims representative

Department

Born Control Tower

Time Type

Full time

Role Summary

We are looking for a Customer Service Representative, who will manage and oversee all Customer service-related questions and claims by receiving, analyzing, and taking necessary actions to process and resolve incidents and escalations.

Key Responsibilities

• Act as the primary point of contact for customers, internal stakeholders, and carriers regarding claims and related inquiries
• Collect, review, and maintain all necessary documentation to assess claim validity
• Prepare and issue liability letters for validated claims to initiate the settlement process, ensuring all relevant stakeholders are informed
• Manage and update claims within internal systems, escalating high-value or complex cases to senior management as required
• Ensure timely and accurate booking of compensation, verifying amounts in coordination with finance processes
• Take ownership of the end-to-end financial lifecycle of claims, including analysis, monitoring, and stakeholder communication
• Identify trends and root causes within claims data, driving continuous improvement through short- and long-term solutions

Requirements

To succeed in this role, you bring foundational experience in the logistics industry, particularly in transport and warehousing. A proactive mindset, strong problem-solving skills, and the ability to effectively connect with both internal and external stakeholders are key to excelling in this position.

We are looking for a candidate who:

• Demonstrates a strong commitment to delivering excellent customer service and resolving issues efficiently
• Possesses a good command of Business English
• Communicates professionally and effectively with both internal and external stakeholders
• Has prior experience in a logistics environment; experience with claims, damage, or returns handling is a strong advantage
• Holds a relevant tertiary qualification in logistics (e.g., MBO or equivalent), which is considered a plus

Benefits:

We offer a competitive package designed to support your professional and personal growth, including:

• Competitive salary aligned with your experience.
• Attractive bonus paid two times per year.
• Fully covered healthcare insurance.
• International and Korean lunch at RHQ is offered at a significantly reduced rate.
• Contribution to your fitness subscription.
• Bike plan.
• 8% holiday allowance.
• 25+1 holidays (excluding public holidays) with the option to buy 5 more.
• Trainings and digital learning opportunities and much more!

What We Offer

Ready to Join Us? We'd like to hear from you - submit your application through the link below.