About the Department

This position is responsible for scheduling and dispatching drivers; relaying information such as work orders or other messages to the supervisors, superintendent, and director; speaking with supervisors and customers to resolve problems; providing clerical and administrative support; using telephones, two- way radios or text messages to contact employees or emergency personnel.

Position Duties

• Makes and receives calls on telephone and two-way radio equipment to coordinate communications between office and field units.

• Records drivers call-ins, schedules paid bulk pickup, and bulk amnesty pickups.
• Receive information requests from customers and dispatch appropriate service orders to fulfil requests.
• Provides updates to customers and responds to inquiries by composing letters, email, and by phone letters, email, and phone.

• Coordinates the routing and scheduling of a fleet of waste collection vehicles.
• Send out price checks to supervisor and schedule accordingly.
• Receives customer complaints regarding solid waste matters and refers complaint to the appropriate person(s) for resolution

• Process payments through BS&A for paid bulk pick up
• Other duties assigned

 

Minimum Qualifications

High School diploma or equivalent. must possess or have ability to possess and maintain valid Georgia driver’s license; must be willing to learn and demonstrate the ability to operate radio equipment, computer and telephone.

Other Qualifications

• Knowledge of radio and other electronic transmitting techniques and procedures related to the dispatch of vehicular equipment.  
• Knowledge of maps, routes and service areas.  
• Knowledge of record keeping procedures such as Excel and Word.  
• Knowledge of database management
• Knowledge of City rules, regulations and procedures.  
• Skill in oral and written communication.
• Skill in dealing with the public.
• Skill in operating a multi-channel base radio.
• Skill in identifying and understanding citizen complaints and problems.
• Ability to perform general administrative work involving the use of independent judgment and personal initiative.
• Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.
• Ability to carry out verbal and written assignments.
• Ability to communicate effectively with office, field and supervisory personnel.
• Ability to establish and maintain effective working relationships.  
• Knowledge of Enterprise Resource Planning (ERP) systems.

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Supervisory Controls:  The work is performed under the direct supervision of the Solid Waste/Sanitation Director.
Guidelines: Guidelines include the City and departmental safety manuals and policies and procedures; City Code of Ordinances, and employee handbook.
Complexity: The work consists of problem-solving, settling customer disputes and complaints, and managing route software.
Scope and Effect: The purpose of this position is to provide operational support to the Solid Waste/Sanitation Department.
Personal Contacts: Contacts are typically with co-workers, the public and other City employees.
Purpose of Contacts: Contacts are typically to exchange information, resolve problems, and provide services.
Physical Demands: The work is typically performed with the employee sitting at a desk with intermittent standing or walking.  The employee occasionally lifts to ten (10) pounds. 
Work Environment: Work is performed in an indoor environment where the employee is exposed to minimal noise.  
Supervisory and Management Responsibility: None