QUALIFICATIONS:
Education:
• High school diploma or GED required
Experience and Training:
• Minimum 18 years of age
• No felony convictions
• Experience in CCURE 9000 or similar integrated access control application preferred
• Experience with Video Edge/Victor or similar integrated video application preferred
Knowledge, Skills, Ability:
• Strong interpersonal and customer service skills
• Ability to multi-task
• Ability to handle stressful situations effectively
• Ability and willingness to work nights, weekends and holidays
ESSENTIAL FUNCTIONS:
• Open and operate the Wanek Security Services Center (SSC) desk
- Provide quality customer service
- Assist the public with general knowledge
- Provide maps and ponchos to campus
• Provide access to personnel on campus
- Take headshot photographs of all new personnel and students
- Create HPU Passports through CCURE
- Replace Lost HPU passports and charge appropriately
- Troubleshoot, fix, and/or replace damaged/malfunctioning HPU passports.
- Assign clearances upon request to spaces on campus through email/Airtable
• Maintain Card Printers/encoders
• Parking decals
- Assign parking decals in CPARK and CCURE
- Enforce policy on assigning appropriate decals and number of decals.
- Assign temporary decals
• Lost and Found
- Intake lost items
- Record inventory in Smartsheet
- Return items to appropriate owner and record chain of custody
• Safekeeping
- Maintain backup keys to multiple spaces on campus, golfcarts, escalators, contractor/Fire keys etc.
- Backup drop-offs point for Mailroom for large items, deliveries, mail for Prime, etc.
• Telecommunications
- Backup for CCOMM in the event they need more manpower
- Backup for answering phones for CCOMM if they can’t answer.
- Answering Radio and assigning calls in CAD
- Talk on radio
- Crosstrain as a telecommunicator
• Emergency Communications
- Issue Panther Alerts where situations require
• Upkeep CCURE
- Learn and upkeep a system that has operated for over 15 years
- Organize CCURE and create efficient access systems
- Create and modify clearances as needed
- Communicate with outside departments to match access needs
- Create and maintain portals for outside department use
- Troubleshoot access issues around campus and find fixes within software
- Adjust and create scheduled events to automatically unlock doors and other functions around campus
- Create and monitor Door alarms for card accessed doors on campus
- Generate automated or manual reports for space owners or department heads
- Generate new ideas to utilize CCURE to optimize campus security, accessibility, and efficiency.
- Create and maintain interactable maps that show door and alarm locations around campus.
- Maintain programming of over 1k doors on campus
- Create and implement secure areas and alarm systems on campus
• Campus Requests
- START forms – program door access for events based on digital forms
- Approve or deny access requests based on credentials
• Website
- Build and maintain website links for various access points that are used across campus
• Special Events
- Staff basketball games, concerts, etc. to provide quick access requests to ensure smooth operations
- Staff orientations to ensure the next day passports for incoming students.
ACCOUNTABILITY:
• Ensures the safety and well-being of the HPU community
For more information regarding this position, please contact Linda Hodgson, Manager of Information and Applications (Non-Sworn) at [email protected].