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Posted 1d ago

Sea Logistics Customer Care Manager (Birmingham, GB, B6 4AG)

@ Kuehne+Nagel
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Birmingham, England, United Kingdom
OnsiteFull Time
Responsibilities:Lead team, Coordinate activities, Collaborate SSC
Requirements Summary:Leads Customer Care team for Sea Logistics; experience in transport/logistics; management experience; proficient with MS Office; strong communication and process skills; adherence to compliance.
Technical Tools Mentioned:Microsoft Office
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Job Description

It's more than a job



As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Customer Care Manager, Import is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day to day activities are to ensure that your team perform all duties and functions in accordance with specific working instructions and Customer SOP’s. You will be working closely with the Shared Service Centres (SSC) and facilitate a good working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC). 

How you create impact

  • Provide leadership and direction to the Customer Care Specialist team 
  • Develop, supervise and coordinate the day-to-day team activities to ensure best in class service for the customer. 
  • Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellent customer experience.  
  • Maintaining discipline within the department, in line with company policies and procedures 
  • Actively encourage the training, personal and career development of the departmental team, through the annual Performance Review process and regular review of industry training and certification regulations 
  • Perform and document regular team meetings, 1-2-1 discussions and performance reviews/personal development programs 
  • Work collaboratively with local Sea Logistics field sales team to ensure thorough onboarding and retention of Customers including direct visits to Customers 
  • Ensure service excellence by leveraging a high level of forwarding and market knowledge 

What we would like you to bring

  • Education in Transport and/or Logistics with qualification in Logistics, either degree or CILT equivalent.
  • Management experience in the Transport and/or Logistics sector, ideally with focus on Sea Logistics.
  • Understand & respect the company confidentiality and compliance regulations (Code of Conduct) 
  • Proficient in MS Office (Outlook, Word, PowerPoint, Excel)
  • Good communicator with excellent written and verbal skills.
  • Ability to understand and execute new processes efficiently.
  • Strong affinity with required customer quality standards 
  • Good team player.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.


Who we are



Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.


As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.


We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.