Job Summary
The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps. This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.
Duties and Responsibilities:
- Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
- Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.
- Collaborate with peers and development teams to communicate and implement solutions.
- Maintain detailed records of customer interactions and solutions provided.
- Perform other duties as assigned.
Qualifications and Experience:
- Minimum of one year of customer service and/or technical support experience.
- Experience in a help desk or call center environment is a plus.
Knowledge, Skills and Abilities:
- Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.
- Ability to operate a softphone system for call handling.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.