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Posted 2w ago

Occupancy Specialist

@ Woda Cooper Companies
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Richmond, Virginia, United States
OnsiteFull Time
Responsibilities:build relationships, drive occupancy, train staff
Requirements Summary:Associate degree with 3 years related experience; advanced degree with no experience; LIHTC/HUD/RD certifications preferred; experience with rehab/lease-up; strong communication and relationship-building skills.
Technical Tools Mentioned:Yardi Voyager, Yardi RentCafe, Microsoft Office, Microsoft Excel, Microsoft Word
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Job Description

Occupancy Specialist



DUTIES/RESPONSIBILITIES




  • Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.

  • Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.

  • Train community level associates, process, and evaluate resident compliance files as assigned.

  • Work with Marketing Department to drive occupancy.

  • Always maintain thorough knowledge of company policies.

  • Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.

  • Demonstrate the ability to resolve resident complaints timely.

  • Support the community team to ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments. 

  • Road Warrior – must be willing to travel within region as assigned.

  • Conduct new hire on-site training and follow-up training as required within the Region.

  • Attend HUD, RD, and LIHTC Audits as requested.

  • Work with new lease-up properties.

  • Execute the core values of the company.

  • Build relationships and provide support to field teams.



 



BENEFITS



We offer competitive wages and annual bonus opportunities. Benefits include:




  • Medical, Dental and Vision

  • Short Term Disability and Life Insurance

  • 401k with Company Match

  • 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)

  • Cell Phone Discount

  • 12 Days Paid Time Off

  • 8 Paid Holidays & 2 Floating Holidays!

  • Fitness Reimbursement



 



WHO WE ARE



Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most.  We are an employee-owned, passion-driven group that changes each community of which we are a part.  We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups.  We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.