Customer Service Representative (French speaker)
Dunfermline, Fife

 

ROLE SUMMARY

We are currently looking for a French speaking Customer Service Representative to join our Customer Service team based in Dunfermline.

This growing multilingual team is responsible for delivering a world class experience to Optos’ Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem-solving skills are essential, as is the ability to effectively coordinate activities with several other departments. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order Management of sales and service requests.


• Contract Administration/Management.


• Effective management of Customer complaints and enquiries relating to Optos service and products.


• Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues.


• Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs.


• Maintain Customer and product records throughout the sale or rental period.


• Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity.


• Communicate detailed information to Customers and internal stakeholders in a clear and concise manner.

 

MINIMUM QUALIFICATIONS

• Previous experience within an international customer service/operations or logistics environment is essential.


• French language speaker is essential. Additional languages will be beneficial.


• Total commitment to providing an exceptional customer experience.


• Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.


• Excellent attention to detail.


• Must be able to challenge others to deliver exceptional service to your customers.


• Excellent verbal and written communication skills.


• Proven problem-solving ability and significant commercial awareness.


• Good interpersonal skills with a consultative communication style.


• Good PC skills (MS Office applications).


• Team player.

 

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!