About the Department

Associate’s degree from an accredited college or university in business, administrative assistant, or related field.

OR

Combination of education and experience equivalent to two (2) year of experience in a customer-focused position.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Position Duties

Under supervision, provides customer service to internal and external customers, answers questions, responds to email, and answers multi-line phone system. Performs a variety of additional administrative support tasks to the area of assignment. Supports a diverse, respectful, and inclusive workplace.

Minimum Qualifications

• Provides administrative support, creates correspondence, and updates databases. Maintains records and files.
• Acts as initial point of contact for customers and other County departments. Processes reservations. De-escalates situations and responds with solutions for customer concerns.
• Collects applications and fees. Generates invoices and processes payments through the cashiering system.
• Prepares meeting agendas, attends meetings, and records accurate meeting minutes.
• Compiles and reviews data, supports survey administration, and prepares reports.
• Provides basic computer and office equipment technical support to department users.
• Completes web editing and social media tasks. Supports 508c compliance efforts.
• Schedules and organizes department appointments, events, meetings, and travel arrangements.
• Sorts and distributes mail.
• Maintains inventory of office supplies. Coordinates ordering and receiving of supplies.
• Performs related work as required.

Other Qualifications

• Knowledge of office procedures and equipment.
• Knowledge of policies, regulations, statutes, procedures, and practices pertaining to the area of specialization.
• Knowledge of community resources.
• Skill in the use of computers and technology.
• Skill in the use of basic business math.
• Ability to perform administrative tasks.
• Ability to maintain the confidentiality of information.
• Ability to enter data quickly and accurately, with attention to detail.
• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions.
• Ability to establish and maintain effective working relationships with others.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively both verbally and in writing.
• Ability to recommend solutions to problems.
• Ability to de-escalate situations.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

An Equal Opportunity Employer