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Posted 1mo ago

Technical Integration Specialist (Remote - APAC/AMER)

@ Constructor
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Auckland, Auckland, New Zealand
$80k-$110k/yrRemoteFull Time
Responsibilities:Onboard customers, Troubleshoot issues, Configure catalogs
Requirements Summary:Customer-focused tech support with REST APIs, strong communication, and proactive problem solving. Availability 1pm–8pm PST.
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Job Description

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.

Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.

We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.

Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

About the Position

As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

  • Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
  • API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
  • Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
  • Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
  • Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
  • Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.