HiringCafe
Posted 5d ago

Client Relationship Manager

@ Risk Strategies
View All Jobs
United States
HybridFull Time
Responsibilities:training clients, building relationships, serving as contact
Requirements Summary:3-5 years payroll experience; high school diploma; MS Office proficiency; strong client relations and communication skills.
Technical Tools Mentioned:Microsoft Office, BlueOcean, orchestrateHR, Payroll systems
Save
Mark Applied
Hide Job
Report & Hide
Job Description

The Client Relationship Manager is responsible for training all payroll clients on the orchestrateHR Payroll/HRMS/Benefit Admin system, answering client questions, and resolving any issues that arise, and assisting in processing client payroll and benefit enrollments.

Your Impact

  • Responsible for training all clients on BlueOcean portal, proprietary software of orchestrateHR
  • Responsible for training all clients on Benefit Admin, Consolidated Billing and Benefit enrollment features of BlueOcean.
  • Build relationships with client administrators.
  • Build and manage relationships with internal teammates, including Benefits Agents and Account Managers.
  • Act as point of contact for questions or urgent issues and escalate as appropriate.
  • Collaborate with internal orchestrateHR teams to address customers’ needs.
  • Constant training on system changes/upgrades, best practices for handling specific issues such as ACH reversals, New Hire Benefit enrollments and requests from clients for special handling.
  • Work closely with the payroll team in India.

Successful Candidate Will Have

  • High school diploma and some college, or 3-5 years of payroll experience.
  • General Benefit knowledge
  • Experience managing client relationships.
  • Proficiency in MS Office
  • A customer-oriented attitude.
  • Excellent communication and negotiation skills; both via email and phone/Teams.
  • Problem-solving aptitude.
  • Ability to work well with a team.

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies.

Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.