JOB SUMMARY

Day to day Guest services operations including Front Desk, PBX, Front Drive and valet parking. Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction. Serve as point of contact for all other departments needing to relay information to the front office. Act as manager on duty when required.

DUTIES & FUNCTIONS:

Essential:

• Perform daily walkthroughs and inspections of the property and of guest rooms


• Ensure all Front Office associates are complying with the meal and rest period policy.


• Walk the property daily and report maintenance issues to the appropriate department.


• Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.


• Ensure registration cards are completed.


• Ensure all needed reports are run.


• Continued training done with all associates.


• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.


• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.


• Be very familiar with the hotel computer system for training maintenance and trouble shooting.


• Complete weekly supply inventories to ensure adequate pars of such.


• Complete rate discrepancy report and make needed changes.


• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.


• Prepare group information sheets.


• Complete check-out with balance report.


• Complete credit check daily.


• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.


• Assure knowledge and training of Marketing Programs of company and hotel.