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Posted 3d ago

RBA Technical Support Representative - Loose Equipment

@ Rosenbauer America
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Wyoming, Minnesota, United States
OnsiteFull Time
Responsibilities:Provide technical support, Process warranty claims, Travel for training
Requirements Summary:1+ years sales or customer service; experience with electrical systems on vehicles; CDL, EVT certifications preferred; automotive/diesel mechanics background preferred; able to travel up to 25%
Technical Tools Mentioned:Microsoft Office Suite, MAS 500
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Job Description

Technical Support Representative – Loose Equipment

 

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable.  As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. 

 

POSITION SUMMARY

The Technical Service Representative – Loose Equipment is responsible for processing warranty claims, providing high-level technical support, and maintaining a comprehensive understanding of Rosenbauer’s full equipment portfolio, including portable pumps, robots, BEST systems, and other firefighting tools. This role supports both internal teams and field customers, ensuring timely resolution of product issues and exceptional post-sales support.

 

ESSENTIAL FUNCTIONS

 

All employees are required to support Rosenbauer’s Mission, Vision, and Values.  The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer. 

 

  1. Process warranty claims for Rosenbauer equipment, ensuring accuracy, documentation completeness, and timely resolution.
  2. Provide technical troubleshooting support for all Rosenbauer equipment, including pumps, robots, electronic systems, and specialty tools.
  3. Maintain comprehensive product knowledge to support field sales and end users.
  4. Serve as the primary technical contact for Rosenbauer equipment inquiries and escalations.
  5. Collaborate with the Director of Firefighting and Body Components to support product launches, updates, and field training needs.
  6. Document all technical interactions, resolutions, and customer feedback within established systems.
  7. Support dealers and customers through phone, email, ticketing systems, and on-site visits as required.
  8. Travel to customer locations, tradeshows, and Rosenbauer facilities to provide hands-on support or training.
  9. Assist with the identification and escalation of recurring product issues to engineering and product teams.
  10. Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.