Title: Education Support Specialist

Application Review Date: 04/28/26

Campus Location: Radford City - Main Campus

Job Description

Customer service lead, providing general records and registration customer service to the campus community via phone, email, and in person. Responsible for triaging and responding to Registrar's Office emails. Assists students, faculty, and staff regarding academic records, registration, scheduling, state and federal regulations, and university policies and procedures with particular emphasis on the maintenance of student academic information. Produces enrollment/degree verifications. Processes grade changes, change of majors/minors, assigning academic advisors, and the academic petition process. Reviews and processes domicile appeals, determines in-state eligibility. Supports various Registrar's Office functions during peak periods.

Required Qualifications

Experience in a fast-paced, deadline-driven customer service setting. Demonstrated ability to effectively work and communicate in a team environment serving a diverse population. Experience interpreting and disseminating policies, procedures, and department information. Experience with data entry and database systems, proficiency with Microsoft Office products such as Word and Excel. Demonstrated planning and problem-solving skills.

Preferred Qualifications:

Experience providing administrative support in higher education student services or academic affairs settings. Experience working with computer applications and technology which supports educational institutions such as Banner, PeopleSoft, Colleague, Imaging systems, etc. Knowledge of FERPA and other federal privacy and academic records maintenance regulations in a higher education environment. Experience working with confidential and detailed information.

Special Instructions to Applicants

Please submit cover letter and resume.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: M-F, 8:00am-5:00pm, Rare evening or weekend hours for events

Employee Classification: Education Support Spec II

Department: Registrar, Office of the

Salary: Starting at $38,000 (payband 3)

Department Contact Name: Ryan Sowers

Department Contact Phone: 540-831-5626

Department Contact Email: [email protected]

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.