Dental Front Desk & Treatment Coordinator

Full-Time | Monday-Friday | El Paso TX

Overview

We are seeking a high-performing Dental Front Desk & Treatment Coordinator who excels at converting diagnosed treatment into scheduled production. This role is ideal for someone who is confident, results-driven, and skilled at building trust with patients while guiding them to move forward with care.

You will serve as both the first impression of the practice and a key driver of revenue growth—owning the patient journey from initial contact through treatment acceptance and completion.

Key Responsibilities

Front Desk Leadership:

• Deliver a polished, high-touch patient experience from first interaction to check-out
• Manage scheduling strategically to maximize provider productivity and production
• Handle all incoming calls with a focus on converting inquiries into booked appointments
• Maintain accurate patient records, insurance verification, and financial documentation
• Ensure seamless patient flow and an organized, professional front office

Treatment Coordination & Case Acceptance:

• Confidently present comprehensive and high-value treatment plans
• Clearly communicate clinical value, urgency, and long-term benefits of care
• Overcome patient objections with empathy and effective communication
• Review insurance benefits and articulate out-of-pocket costs with clarity
• Offer and explain financing solutions to remove barriers to care
• Drive high case acceptance percentages and meet or exceed production goals
• Proactively follow up on unscheduled treatment and reactivation opportunities
• Coordinate complex, multi-phase treatment plans with precision

Qualifications

• 2+ years of proven success in dental treatment coordination or similar role
• Demonstrated ability to achieve high case acceptance rates
• Strong understanding of dental procedures, terminology, and insurance
• Experience with practice management systems (Open Dental)
• Exceptional communication, persuasion, and relationship-building skills
• Financial confidence—comfortable discussing larger cases and payment options
• Highly organized, goal-oriented, and performance-driven

Key Performance Indicators (KPIs)

• Case acceptance percentage
• Unscheduled treatment conversion rate
• Daily and monthly production goals achieved
• Schedule utilization and efficiency
• Patient retention and reactivation

Ideal Candidate Profile

You are someone who:

• Is confident discussing and closing high-value treatment
• Understands how to balance patient care with business performance
• Takes ownership of results and thrives on hitting goals
• Builds trust quickly and communicates with clarity and conviction
• Is proactive, persistent, and highly accountable