Position Information

Location: JW Marriott Charlotte

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel.

As a Part-Time Spa Curator, you shape each guest’s experience from arrival to departure, setting the tone and leaving a lasting impression. You coordinate appointments to ensure a seamless visit while supporting spa success through effective scheduling and thoughtful retail recommendations. With a focus on connection, detail, and service excellence, you help create a welcoming

Responsibilities:
• Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.
• Submits all paperwork and financial reporting, in accordance to White Lodging standards.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and/or products, when applicable.
• Is knowledgeable about the Spa, its amenities, the hotel and Austin in order to effectively communicate with guests.
• Makes and oversees Cabana reservations maximizing sales opportunities.
• Greets each and every guest with a smile, using direct eye contact and JW’s 15/5 rule.
• Goes the extra mile for guests by offering to make reservations, find directions, and gather hotel information.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area.
• Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Makes reservations for spa services and ensures that information is accurate and communicated timely to all stakeholders.
• Receives payments for treatment, goods and services and properly accounts for the money. Reconciles daily sales, deposits and receipts, if applicable.
• Assists staff with lifting, storing and movement of furniture and products to maintain the facility and prepare for special events.
• Communicates with all guests in a warm, friendly, courteous and professional manner.
• Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensure there is stock on hand for guests entering the Spa.

Other information:
COMPETENCIES
• Intelligence
• Experience
• Integrity
• Resourcefulness
• Organization/Planning
• Excellence
• Adaptability
• First Impression
• Listening
• Customer Focus
• Team Player
• Communication – Oral
• Energy

SKILLS
• Customer service experience; preferably in Spa environment
• Previous cash handling experience
• Excellence in communication
• Customer service skills and work ethic
• Professional manner
• Discretion and appearance
• Excellent verbal and written skills with strong telephone etiquette
• Energetic
• Enthusiastic and motivational
• Strong team player

EDUCATION/EXPERIENCE
• High School Diploma or equivalent, previous cash handling experience

WORKING CONDITIONS
• Spa Curators must interact with guests throughout their shift, therefore communication skills are required including speaking, listening and writing. Additionally, significant standing is required for extended periods of time (up to 7-8 hours).
• Additionally, this position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.