Overview

We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Responsibilities

Manage multiple complex programs within the Technical Professional Services practice
Implement and maintain program management processes and best practices
Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources
Monitor program budgets and track program metrics and KPIs
Develop and maintain project plans based on KPI and deliverables
Build and maintain strong relationships with stakeholders and facilitate crossfunctional collaboration
Drive business development initiatives through excellent delivery and client relationship management
Identify and pursue opportunities for account growth and additional service offerings
Ensure consistent client satisfaction and maintain strong client relationships
Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
Proactively manage customer expectations, risks, and escalations.
Build trusted advisor relationships with telecom clients and internal leadership.

Qualifications

10+ years of experience in leading complex technical programs
Experience in client-facing roles managing program delivery and stakeholder relationships
Proven track record of managing teams of 5-30 members
Strong technical background with experience in managing software development or data-focused projects
Demonstrated experience in budget management and tracking program financials
Excellent contractual documentation management skills
Proficiency in implementing program management methodologies and best practices
Experience working with both on-shore and off-shore teams
Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
Proven track record in business development and growing client accounts
Work out of Insight Global’s Dallas or Atlanta office 4 days a week.

Preferred Qualifications

10+ years of experience in leading complex technical programs in telecom industry
Strong technical background with experience in managing network rollout or telecom software services projects
Experience with Agile and traditional project management methodologies
Knowledge of data technologies and applications
Industry certifications (e.g., PMP, Scrum Master, SAFe)