• Supervise, coach, and develop a team of inbound sales representatives


• Conduct regular 1:1s, call reviews, and performance feedback sessions


• Motivate team members to meet and exceed sales goals


• Support new hire onboarding and ongoing training initiatives


• Monitor daily, weekly, and monthly sales metrics including close rates, revenue, and product mix


• Drive achievement of key performance indicators (KPIs) such as close rates and ARPU.


• Identify performance gaps and implement action plans to improve results


• Ensure consistent execution of sales processes.


• Manage queue performance, staffing coverage, and schedule adherence


• Support go-live initiatives, system transitions, and process improvements


• Collaborate with cross-functional teams such as Marketing, Operations, and Admin Support


• Monitor calls and interactions to ensure quality standards are met


• Reinforce a customer-first culture focused on resolution and satisfaction


• Address escalated customer concerns and provide timely resolution