Revenue Operations Manager

EviSmart | Vancouver, BC | In-Office

About EviSmart

EviSmart is a rapidly growing B2B SaaS company revolutionizing healthcare operations software, with a focus on dental and medical workflow automation. With proven product-market fit and strong customer retention, we’re entering an exciting growth phase.

We’re looking for a hands-on Revenue Operations Manager to build and own our sales infrastructure from the ground up. This is a high-impact, in-office role based in Vancouver, reporting directly to the CEO and working closely with our Sales, Marketing, and Customer Success teams.

The Opportunity

This is not a maintenance role — it’s a build-from-scratch challenge. You’ll architect the systems, playbooks, and processes that will power our next stage of growth.

We’re looking for a builder and operator who can move fluidly between strategy and execution — someone who’s as comfortable writing a sales script as they are presenting performance insights to the executive team.

Your Responsibilities

Phase 1: Build the Foundation (Months 1–3)

• Design and implement EviSmart’s first comprehensive sales playbook from scratch
• Build and optimize CRM workflows and automation in Salesforce
• Create qualification frameworks (e.g., MEDDIC/BANT) for the sales team
• Develop sales enablement tools — scripts, templates, training materials
• Establish baseline metrics, dashboards, and reporting systems for visibility and accountability
• Audit existing pipelines and processes to identify bottlenecks and quick wins

Phase 2: Drive Performance (Months 4–6)

• Analyze conversion data and improve key metrics such as win rate, sales cycle time, and lead quality
• Lead weekly pipeline reviews and develop actionable insights for leadership
• Train and coach SDRs/AEs on new processes and tools
• Partner with Marketing and Customer Success to refine handoffs and optimize revenue flow
• Document all systems for scalable, repeatable execution

Phase 3: Scale the Engine (Months 7–12)

• Hire, train, and lead the first Sales Development Representative (SDR)
• Build forecasting, quota, and performance frameworks for the growing team
• Advance CRM and reporting capabilities to support data-driven decisions
• Transition from builder to manager, preparing to lead the full revenue operations function

What We’re Looking For

Must-Haves

• 3–5 years of experience in B2B SaaS Sales Operations, Revenue Operations, or Sales Enablement
• Proven experience building systems and processes from scratch (not just optimizing existing ones)
• Deep understanding of SMB or mid-market SaaS sales cycles (60–90 days, consultative approach)
• Hands-on experience with CRM implementation, workflow automation, and reporting (Salesforce preferred)
• Strong analytical skills and metrics-driven mindset
• Comfortable being a doer and builder — you’ll create, implement, and iterate yourself
• Must be based in or willing to relocate to Vancouver, BC (this role is 100% in-office)

Nice-to-Haves

• Prior experience as an SDR, AE, or in a quota-carrying sales role
• Background in healthcare, dental technology, or workflow SaaS
• Experience working with distributed or offshore teams
• Knowledge of sales methodologies like MEDDIC, Sandler, or Challenger
• Experience scaling sales teams from 5 to 20+ reps

What You’ll Gain

• Opportunity to build the revenue operations function from the ground up
• Direct collaboration with founders and executive leadership
• Clear growth path to VP of Revenue Operations as we scale
• Comprehensive benefits including health, dental, and vision
• 2 weeks paid vacation + statutory holidays
• MacBook Pro/PC + work setup
• Travel opportunities to our global offices (Manila, Seoul)

Who You Are

You thrive in fast-moving, unstructured environments and love turning chaos into systems.

You’re the type who can say:

“I built the first sales playbook at my last company and improved win rate from 18% to 27%.”

You’re excited to build, measure, and optimize — not just maintain. You take pride in details, care about metrics, and can operate both as an architect and a hands-on executor.

EviSmart is an equal opportunity employer.

We value builders, innovators, and systems-thinkers from all backgrounds.