Description
Medical Assistant needed for an established Rheumatology practice. Full-time position. This role combines both clinical back-office support and triage responsibilities. We are looking for someone who is organized, dependable, comfortable multitasking, and able to balance patient care with high call volume.
Requirements
PRIMARY DUTIES include, but are not limited to:
Back Office Responsibilities:
PRIMARY DUTIES:
- Answering phone calls and voicemails.
- Answering patient clinical questions.
- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointments.
- Locate laboratory results not yet in the patient’s medical records.
- Explaining/documenting laboratory results.
- Calling in prescription refills.
- Explaining procedures and treatments.
- Initiating prior authorizations.
- Schedules appointments and urgent visits as appropriate.
- Documenting all information into the computer system.
- Maintaining confidentiality of all patient information.
- Adheres to policies/safety practices.
- Performs other duties as assigned.
Triage Responsibilities:
PRIMARY DUTIES include, but not limited to:
* Greeting and rooming patients, obtaining accurate vital signs, obtaining patient histories, assisting nurses/primary MAs with paperwork, and other tasks assigned.
* Keep exam rooms cleaned and stocked
* Must be able to multitask and willing to work as a team.
* Must have reliable transportation and live in area.
* Assist with injections (bedside, vaccines, etc)
* Excellent time management-and willingness to help others
General Expectations:
- Ability to multitask between triage and clinical duties throughout the day
- Strong time management and organizational skills
- Team-oriented with a willingness to assist where needed
- Dependable and punctual (very important)
- Professional, empathetic, and patient-focused
Requirements
Education and Experience:
- High school diploma required
- Medical Assistant experience preferred (willing to train strong new grads)
- EMR experience required
- eClinicalWorks experience preferred
Skills and Abilities:
- Ability to maintain accurate records
- Strong organizational and multitasking skills
- Ability to handle a fast-paced, sometimes stressful environment
- Excellent communication and interpersonal skills
- Positive and professional attitude
Additional Requirements:
- Reliable transportation and ability to commute to Rockwall
- Ability to travel to other locations if needed
Job Type: Full-time
Benefits:
- 401(k) + matching
- Health, dental, vision insurance
- Disability & life insurance
- Paid time off
Schedule: Monday–Friday
License/Certification:
- Certified Medical Assistant (Preferred)