Career Opportunities: Technical Support Representative (9965)
Requisition ID 9965 - Posted - Design & Engineering - 0%-25%
Job Purpose
This position organizes and leads cross-functional projects related to aircraft in operations.
Key Accountabilities
- Drive resolution of Technical, Reliability, or Delivery issues through cross-functional engagement stakeholders and external dealer and customer coordination.
- Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved.
- Serve as the Project/Technical specialist for Customer Service projects/issues.
- Provide Project Management support for internal development programs.
- Manage dealer and customer role in regards to logistics and communications for product enhancements.
- Perform business case analyses required to facilitate program investment decisions.
- Facilitate development of request for proposal packages and associated documentation.
Qualifications, Experience, and Skills
- Associates degree in Aviation related field strongly preferred.
- High School diploma or equivalent required.
- 5-10 years combined experience in any of the following areas; design, manufacturing, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management.
- Project Management Certification preferred
- Multi-lingual preferred
Working Conditions
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times
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Job Purpose
This position organizes and leads cross-functional projects related to aircraft in operations.
Key Accountabilities
- Drive resolution of Technical, Reliability, or Delivery issues through cross-functional engagement stakeholders and external dealer and customer coordination.
- Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved.
- Serve as the Project/Technical specialist for Customer Service projects/issues.
- Provide Project Management support for internal development programs.
- Manage dealer and customer role in regards to logistics and communications for product enhancements.
- Perform business case analyses required to facilitate program investment decisions.
- Facilitate development of request for proposal packages and associated documentation.
Qualifications, Experience, and Skills
- Associates degree in Aviation related field strongly preferred.
- High School diploma or equivalent required.
- 5-10 years combined experience in any of the following areas; design, manufacturing, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management.
- Project Management Certification preferred
- Multi-lingual preferred
Working Conditions
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times