Essential Job Responsibilities
Outreach and Navigation with High Risk HIV Negative Clients
Conducts HIV prevention-themed chats via online dating application (Grindr, Scruff, A4A, etc.) that the target population accesses
Assists Health Promotion and Testing Counselors with outreach at regular HIV testing sites and special community and health center testing events
Responsible for consistent condom distribution to pre-assigned locations and community events as assigned
Helps identify and recruit sites and events where applicable target populations gather, and participates in presentations to venues and events frequented by target population
Maintains regular contact with Linkage Services Department to ensure that clients living with HIV/AIDS are linked to services
Assesses client needs for health and social services and assesses individual barriers to care
Educates clients about health and support services, and refers clients to applicable services
Helps clients access health and social resources (particularly STI testing and treatment, interventions for at risk negatives i.e. CBT, CLEAR, substance abuse and behavioral health counseling, PREP/PEP, programs for IDU)
Health Education
Provides a welcome into the health center and facilitates orientation/education regarding the center and its services
Provides information and emotional support to patients through shared experiences using encouragement, and reinforcement of healthful behaviors
Walks clients through initial appointments for medical care or other social services in order to ensure that clients have a clear understanding of initial steps that need to be taken to obtain appropriate services
Participates in staff training sessions and other meetings as required by the center and/or funding sources
Creates educational posts for health center social media platforms for target populations
Documentation, Compliance and Quality Assurance
Maintains timely, accurate, legible documentation according to center and funder requirements
Maintains logs for all face-to-face outreach, HIV prevention-themed chats, and condom distributions.
Complies with all data entry and forms submission requirements.
Provides a monthly progress report on project deliverables (face-to-face and internet outreach, condoms distributed, referral follow ups, etc.)
Assists Health Promotion and Testing Counselors with mobile unit procedures as needed.
Attends all required trainings and meetings as assigned.
Learns information about HIV/STI Counseling and Testing, Cognitive Behavioral Therapy (CBT), Comprehensive Risk Counseling Services with CLEAR, and PREP/PEP
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for external contacts is frequent and important.
Physical Requirements
This work requires the following physical activities: constant talking in person, talking on the phone, hearing/ visual acuity. Frequent walking, sitting and bending. Occasional standing, driving and climbing are required. Work is performed in an office setting, or where clients or potential clients are located.
Other
Own transportation is required.
Participates in health center developmental activities as requested.
Other duties as assigned.