Overall Service Delivery & Team leadership

• Supervise, train, and coach a small team to achieve high performance. 
• Review and monitor the team’s performance and operations to ensure SLAs are met.
• Foster strong relationships and collaboration across Business units/other functions
• Act as change champion for SSC to drive company culture and initiatives.
• Ensure timely and accurate delivery of services across AP, expenses, and master data.
• Monitor and report on KPIs and SLAs; drive continuous improvements and automation.
• Maintain SOPs, process flows, and training documentation.
• Implement and monitor controls, bring forth risks and opportunities 
• Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.
• Perform month-end close activities and various reporting with commentaries.
• Step in as team’s backup to ensure SLA and Deliverables are met.
• Manage escalations and maintain strong relationships with stakeholders.
• Service as Subject Matter Expert (SME) for the processes owned by this role.

 Accounts Payable & Payments

• Manage invoice processing, review and approve payment runs, and resolve payment issues.
• Validate documentation for accuracy and completeness; resolve discrepancies.
• Perform and monitor employee expense payments and Audits. 
• Perform cash management activities (i.e. Cashflows, integrations with Bank)

Vendor Master Data Management

• Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP.
• Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates.
• Contribute and drive process rollouts on a global scale.

Special Projects 

• Support ERP system rollouts (Oracle Fusion)
• Support Shared Service transitions to various regions.
• Support ServiceNow rollout for AP, Expenses and Master Data. 
• Lead Implementation of OCR/IDR in Oracle and automation initiatives
• Other process improvements iniativies - as required.

Education

• Bachelor’s degree in accounting, Business Administration, or related disciplines

• AP related Certifications such as: 
  • APS – Accounts Payable Specialist
  • CAPS /CAPP– Certified Accounts Payable Specialist/Professional

Work Experience

• 5+ years of experience in Accounts Payable and Vendor Master Data in high volume environment.
• 2+ years in a team leader or supervisory role
• Responsible for Managing KPIs, Coaching staff, and Ensuring SLA compliance
• Hands-on experience with Oracle Fusion Cloud ERP
• Experience in supporting ERP rollouts and shared services transitions
• Experience working with intake workflow platforms, (e.g. Service Now)
• Manage service delivery across multiple regions and business units
• Proven experience working successfully in a SSC or similar global model. 
• Exposure to multi-country operations and service delivery across regions

Skills & Competencies

• Proven ability to lead a small team, be resourceful and work independently
• Ability to thrive and adapt quickly in an evolving and changing environment.
• Capable of presenting insights and recommendations to senior leadership
• Strong systems oriented and technology proficiency (e.g. Oracle Fusion, BI tools, AI, ServiceNow)
• Effective collaboration across cross-functional teams
• Demonstrated success in driving efficiency projects, implementing SOPs, and leveraging automation tools (e.g. OCR, RPA).
• Advanced proficiency in Microsoft Office (Excel, PowerPoint)
• Skilled in process analysis, root cause analysis, and solutions implementation 
• Excellent time management, planning, and prioritization skills
• Strong customer service orientation 
• Effective verbal and written communication, and interpersonal skills
• Strong analytical and problem-solving capabilities
• High level of self drive and commitment to achieving high performance
• Understanding of internal controls, SOX compliance, and audit support. 
• Ability to enforce policy compliance for expenses and payments
• Strong skills in data integrity, vendor master data management, and reporting.
• Ability to analyze AP metrics, identify trends, and support decision-making.
• Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments and reconciliations)
• Knowledge of tax regulations concepts (e.g. VAT/GST) for AP.

Additional Details

• Must be flexible and able to travel internationally - as needed.

• Must be willing to work flexible hours to support projects and other time zones as needed.

• Office location is Vaughan, Ontario.

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