About the position:
We’ve had an exciting start in Toronto and are continuing to grow our showroom team as we build on this momentum. As a Client Advisor, you’ll play a key role in shaping each client experience - providing bespoke, informative consultations and helping clients discover or design their dream pieces.
If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you.
Key Responsibilities include:
- Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required
What are we seeking?
- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
- High attention to detail and commitment to providing exceptional client experiences
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
- Ability to work effectively as part of a team to achieve common goals;
- Capacity to work on a Tuesday - Saturday roster consistently.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Toronto, we offer all our team members with a range of benefits including:
- Generous remuneration and rewards program
- Retirement contribution scheme
- 20 days of annual vacation, and 5 days of sick leave annually
- A wellbeing initiative including things like an Employee Assistance Program
- Generous staff and family / friend discounts;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
Agencies, thanks for thinking of us - but we have this one covered! #cullenjewellery