At Torrco we have a strong commitment to our people and our clients. We are a 4th generation, family-owned leading supplier of plumbing, piping, HVAC, kitchen & bath products for trade, retail and commercial customers. We realize that our people are our greatest asset and can guarantee that you won't get lost in the shuffle, we are committed to offering opportunities for growth and advancement. We empower our employees to build long-lasting careers with us.
The Commercial Project Manager is responsible for converting estimates into successful orders by negotiating final pricing with vendors and customers, then managing the complete order fulfillment process. This role bridges the gap between estimation and delivery, ensuring customer satisfaction through effective project coordination, submittal management, logistics oversight, and technical support for commercial plumbing projects.
Primary Responsibilities:
Negotiation & Order Acquisition:
• Receive completed estimates from Estimators and develop final pricing strategies
• Negotiate best and final pricing with vendors and suppliers to maximize margins
• Work directly with customers to present quotes and negotiate terms to win orders
• Develop and maintain strong relationships with key vendors and customers
• Identify and pursue opportunities to increase order value through upselling and cross-selling
Order Fulfillment & Project Management:
• Manage complete order lifecycle from award through delivery and closeout
• Coordinate submittal packages and obtain customer approvals in timely manner
• Track project timelines, milestones, and deliverables to ensure on-time completion
• Monitor project budgets and address any cost overruns or scope changes
• Coordinate with warehouse and logistics teams to schedule deliveries
• Resolve delivery issues and coordinate expedited shipments when necessary
Customer Communication & Support:
• Serve as primary point of contact for customers throughout project execution
• Provide regular project status updates via phone and email
• Address customer inquiries and resolve concerns promptly
• Coordinate technical support with suppliers to resolve product issues
• Ensure customer satisfaction through proactive communication and problem-solving
Vendor & Supply Chain Management:
• Build and maintain strong relationships with key suppliers and manufacturers
• Monitor vendor performance and address quality or delivery issues
• Coordinate with suppliers for product availability and lead times
• Manage backorders and communicate updates to customers
• Work with suppliers to obtain technical documentation and specifications
Documentation & Reporting:
• Maintain accurate records of all negotiations, orders, and project communications
• Track project metrics and prepare status reports for management
• Document lessons learned and contribute to process improvement initiatives