Responsibilities:
- Responsible for analysis, project management, and performance coaching. Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
- Conducts any necessary “train-the-trainer” sessions for curriculum they have developed to other trainers.
- Managing projects to create effective learning solutions on time and on budget.
- Providing regular updates to leadership on progress and results achieved.
- Project manage learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready
- Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.
- Deliver training sessions/workshops across a wide range of topics, both face to face and remote
- Observe coaching sessions and provide development feedback
- Minimum of 3 years experience with Training in a BPO company
- Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
- Flexible with working on different shifts
- Must have excellent English communication skills
- Willing to work in Iloilo