HiringCafe
Posted 1d ago

Systems Administrator and Support Engineer

@ CMiC
View All Jobs
Toronto, Ontario, Canada
$70k-$80k/yrHybridFull Time
Responsibilities:Desktop support, Cloud administration, Documentation procedures
Requirements Summary:5+ years in IT support or related role; experience across Windows, macOS, Linux; Microsoft 365, Entra ID, Intune; networking; security tooling; strong communication.
Technical Tools Mentioned:Microsoft 365, Entra ID, Intune, DNS, DHCP, VPN, firewalls, VLANs, Microsoft Defender, EDR, SIEM, PowerShell, Bash, Python, AWS, SaaS tools
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Job Description

Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

About the Role

We are looking for a Systems Administrator and Support Engineer who thrives at the intersection of end-user support and cloud infrastructure. In this hybrid role, you will be the go-to problem solver for our team, keeping desktops running smoothly, cloud platforms secure, and users productive. If you enjoy variety in your day, take pride in clean documentation, and get genuine satisfaction from making technology work well for people, we would love to hear from you.

This is a hands-on position with real ownership. You will work on everything from a stuck laptop on someone's desk to identity policies in Entra ID, and you will have the freedom to suggest improvements as you spot them.

Important Information:

  • The overall hiring salary range for this position is $70,000 to $80,000 annually.
  • This position is for an existing vacancy
  • We do not use AI to screen, assess, or select applicants

Responsibilities

Desktop and End User Support (around 60 per cent)

You will be the first line of defence for technical issues across the company. That means diagnosing hardware faults, software glitches, and the occasional “it was working yesterday” mystery. Day to day, you will:

  • Resolve technical issues across Windows, macOS, and Linux environments with patience and precision.
  • Set up, configure, and maintain workstations, peripherals, and enterprise applications for new and existing employees.
  • Onboard and offboard users, including provisioning Microsoft 365 licenses and managing user accounts, permissions, and group policies.
  • Coach users through cloud productivity tools such as Microsoft 365, Teams, OneDrive, and SharePoint so they get real value from them.
  • Maintain an accurate IT asset inventory and plan upgrades, replacements, and end-of-life transitions before they become urgent.
  • Track and resolve tickets through the service desk system, keeping users in the loop along the way.

Systems Administration and Cloud Support (around 40 per cent)

When you are not directly supporting users, you will be strengthening the systems behind the scenes:

  • Monitor and maintain cloud infrastructure for uptime, performance, and security.
  • Administer Microsoft 365, Entra ID, and Intune, including policies, configurations, and lifecycle management.
  • Apply system updates, patches, and backup routines on a regular cadence.
  • Support identity and access management, multi-factor authentication, conditional access, and compliance configurations.
  • Partner with the security team on endpoint protection, including Microsoft Defender and EDR tooling.
  • Investigate and respond to alerts from security and monitoring platforms.
  • Write and maintain clear documentation for procedures, runbooks, and IT policies so the next person, or future you, is not starting from scratch.