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Posted 3w ago

Vice President of Growth & Service Operations

@ Raiz Federal Credit Union
El Paso, Texas, United States
OnsiteFull Time
Responsibilities:Lead operations, Drive growth, Ensure compliance
Requirements Summary:Bachelor's degree required; Master's preferred. 10+ years in progressive operations in financial services with leadership across sales, service, call center, lending and operations; strong communication, risk management, and data-driven strategy.
Technical Tools Mentioned:Microsoft Office, Web-based applications
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Job Description

Our company



At Raiz CU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage, previously as Teachers Federal Credit Union since 1936; we are growing to help our community move into the future. We are inspired people, invested in you. We guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion. We can’t wait for you to join us!



Job overview



This position is responsible for driving aggressive membership growth, organic deposit growth, and revenue expansion across digital, contact center, and branch channels, with a primary focus on establishing new members, deposit acquisition, and deposit solutions. The role balances outstanding service as a competitive differentiator with high-velocity sales execution, using data-driven strategy and omnichannel funnel optimization to achieve double-digit deposit growth, improve member lifetime value, and ensure service excellence drives retention and referrals.  Effectively organizes plans, directs, and controls all operational functions that are associated with branch operations and the call center. Additionally, this leader partners closely with lending business units (consumer, mortgage, small business, and commercial lending) to drive loan application volume and loan referral growth, creating a fully integrated sales culture where deposit relationships become natural loan origination opportunities. This position reports to the Executive Vice President of Member Experience.



Position Details:



Onsite12020 RojasEL Paso, Tx 79936



Salary Details:Pay commensurate with experience