ESSENTIAL EXPECTATIONSESSENTIAL EXPECTATIONS  

Diversity, Equity, And Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

 

 

POSITION EXPECTATIONPOSITION EXPECTATIONS 

Position Summary   

​​​The Corporate Receptionist and Program Assistant will oversee the reception area of the Corporate Office and assist the Mission Services Department by coordinating the activities under the direction of the Director of Disability Programs. ​​ 

 

Responsibilities  

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  ​​​Answers and routes all incoming calls to appropriate parties.  Messages usually will not need to be taken unless it is an emergency, a customer complaint or the call is transferred back to the reception area. 

  
  

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  ​Handles questions on where the nearest Career Center location is, ADC location is, store location, daily sales calendar store specials, and if a donation item is something we take or where we can refer them to. 

  
  

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  ​Gives information regarding services available through Mission Services.  

  
  

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  ​Verifies new prospective volunteers after orientation at one of our career centers and refer them to the career centers to complete their orientation. 

  
  

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  ​Serves as backup for all volunteer responsibilities when the Volunteer Coordinator is on vacation, out sick, or called away for the day. 

  
  

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  ​Directs job seekers to Goodwill jobs for employment opportunities with Goodwill as well as to the nearest Career Center location. 

  
  

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  ​Opens and closes the reception area – which includes sanitizing all lobby surfaces, turning on/off all machines/lights, turning on/off the television in the front lobby and breakroom, making fresh coffee in the morning, and cleaning the pot at night, forwarding the calls to night ring, securing all doors in the lobby and reception area. 

  
  

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  ​Assists the Volunteer Coordinator and the Director of Disability and Volunteer Programs with data entry when needed. 

  
  

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  ​Assist the Mission Services Team with data entry as needed. 

  
  

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  ​Performing other duties as assigned or deemed necessary by management.​ 

  
  

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COCY EXPECTATIONS 

Core Competencies  

Job Knowledge	Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment.  Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.
Dependability	Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent  attendance.  Accountable and can be relied upon during challenging and unexpected   situations.
Service Oriented	Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.
Teamwork	Works collaboratively and respectively with others and is sensitive to team member   engagement. Communicates openly seeking and providing support.  Shares knowledge,   provides assistance, and contributes well as a leader, facilitator, or participant. Accountable  to team.

 

 

Job Specific Competencies  

Patience	Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
Professionalism	Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.
Approachability	Conveys a positive, inviting, and easy to talk to demeanor.  Sensitive to the concerns of others.  Holds confidence and builds rapport with all levels of team members.  Displays interpersonal skills.
Productivity	Effectively problem solves while managing workload and time.   Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines.  Assists others to ensure productivity.  Makes a meaningful difference.