HiringCafe
Posted 2w ago

Bilingual Call Center Agent - Customer Support

@ eClerx
View All Jobs
Lima, Lima, Peru
OnsiteFull Time
Responsibilities:Handle calls, Communicate bilingual, Meet metrics
Requirements Summary:Bilingual English/Spanish, 1+ year call center experience, onsite 5 days/week, 8am-1am, high school or higher, strong communication, multitasking, computer literacy, flexible shifts.
Technical Tools Mentioned:MS Office, CRM, Telephone systems
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Bilingual Call Center Agent - Customer Support 

______________________________________________________________________

Location:          Lima, PE

Type:                  Full-time

Department:    Customer Operations

____________________________________________________________________________________

 

Summary

We are seeking a dedicated Bilingual Customer Support Agent to join the operations of a leading global company, providing essential support in logistics and international services. If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you!

Responsibilities

  • Provide customer support by managing inbound and outbound calls with professionalism and care.

  • Communicate in both English and Spanish depending on customer needs.

  • Maintain service level requirements (response time, call resolution, accuracy) and meet or exceed performance metrics.

  • Adhere to all eClerx policies, regulatory, safety, quality, and compliance standards.

 

Eligibility Requirements 

 

  • Fluency in both English and Spanish—speaking, reading, and writing.

  • Minimum of 1 year of experience in a call center / customer service environment 

  • Availability to work on site 5 days a week from 8 am to 01 am /48 hours (rotative schedule).

  • High School completed, University or technical studies (completed, in progress).

  • Strong verbal communication and active listening skills, high attention to detail and ability to work under pressure. 

  • Strong multitasking abilities (e.g. talking on phone, entering data, pulling up information) and computer literacy (MS Office or equivalents).

  • Flexibility to work in various shifts (day, night, weekends, holidays).

     

 

What we offer:

 

  • Competitive base salary + performance incentives tied to key results.

  • Enrollment in payroll from day one (including training period).

  • Private health 100% coverage from day one

  • Career growth opportunities in a global, innovative, and dynamic environment.

  • Work-life balance with two rotating rest days per week.

 

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here