About the Department

This is a full-time, hourly position that reports to the IT Director or designee.  The position performs technical work primarily focused in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software) and helpdesk.  Performs a variety of complex information technology support duties to ensure smooth delivery of technology services.

Position Duties

ESSENTIAL JOB FUNCTIONS

1. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.
2. Provides technical support in the use of personal computer hardware and software.
3. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, equipment maintenance and repair, and computer operations assignments.
4. Installs software and installs and repairs hardware and peripherals.
5. Sets up and configures desktop computers, peripherals, and accounts assigning security level.
6. Tests programs.
7. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
8. Updates supervisor on status of projects and technical issues.
9. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support.
10. Serves as technical resources to unit.
11. Administers user accounts.
12. Researches and recommends system equipment upgrades and manages equipment inventory.
13. Troubleshoots, repairs and maintains computer equipment (e.g. microcomputers, disk drives, and laser printers), tests personal computers and peripherals on a network to diagnose hardware versus software problems and escalates corrective procedures to other technical resources as appropriate.
14. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
15. Works with hardware vendors to resolve equipment failures/problems.
16. May perform routine checks on the system.
17. Assists with complex technical projects.
18. Contributes to unit goals by accomplishing related duties as required.

(These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job related marginal duties as required.)

Minimum Qualifications

MINIMUM QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

1. Thorough knowledge of Microsoft Windows operating systems (Win 9x, NT, 2000, XP).
2. Thorough knowledge of networking principles and the ability to configure, troubleshoot and resolve network issues relating to desktop computers and peripherals.
3. Ability to troubleshoot and repair desktop computer problems (hardware and software).
4. Working knowledge of Microsoft Office toolset.
5. Ability to install wiring and cables.
6. Ability to work overtime and weekends, as required.
7. Ability to be "on-call" and carry a pager or cell phone, as required.
8. Works independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members.
9. Understanding of UNIX operating system.

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent.
2. Three (3) to five (5) years experience in desktop computer support.

(A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)

LICENSES, CERTIFICATIONS, OR REGISTRATIONS

1. Valid Florida driver's license.

ESSENTIAL PHYSICAL SKILLS

1. Acceptable eyesight (with or without correction).
2. Acceptable hearing (with or without hearing aid).
3. Ability to communicate both orally and in writing.
4. Ability to access, input and retrieve information from a computer.
5. Ability to access file cabinets for filing and retrieval of data.
6. Ability to sit at a desk and view a display screen for extended periods of time.
7. Heavy (45 pounds and over) lifting and carrying.
8. Standing, stooping, bending, walking, and kneeling.
 
ENVIRONMENTAL CONDITIONS

1. Works inside in an office environment.

(Reasonable accommodation will be made for otherwise qualified individuals with a disability or disabilities.)