HiringCafe
Posted 3w ago

Director of Human Resources Operations

@ Heritage Communities
View All Jobs
Omaha, Nebraska, United States
OnsiteFull Time
Responsibilities:Leading operations, Optimizing HRIS, Managing benefits
Requirements Summary:10+ years HR experience; 3+ years people management; advanced UKG HRIS skills; Bachelor’s in HR/Business; Master’s or HR cert preferred.
Technical Tools Mentioned:UKG HRIS
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Job Description

Description

Make Lives Better, Build Your Future: Join Heritage Communities as our Director of Human Resources Operations!

At Heritage Communities, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you are an experienced HR leader or looking to take the next strategic step in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.

 

What You’ll Do:

As our Director of Human Resources Operations, you will lead the delivery and continuous improvement of core HR functions, ensuring operational excellence and a seamless associate experience by:

  • Driving Operational Excellence & Service Delivery:
    • Leading and overseeing core HR operational functions including payroll, benefits administration, and leave management.
    • Owning the HR Operations service mailbox to ensure timely, consistent, and high-quality responses to associate and manager inquiries.
    • Establishing service standards and workflows that support an efficient and associate-centric HR operation.
  • Optimizing HRIS & Systems Administration (UKG):
    • Serving as the functional owner of the UKG HRIS platform, ensuring data integrity, system security, and optimal utilization across all modules.
    • Leading system configuration, testing, and upgrades while partnering with IT and Finance on enhancements and integrations.
    • Developing documentation and end-user training to support consistent system adoption across the organization.
  • Leading Performance & Benefits Programs:
    • Executing the annual performance management cycle, managing technical workflows for goal setting, reviews, and reporting.
    • Managing vendor and broker relationships to ensure benefit programs are compliant, competitive, and efficiently administered.
    • Overseeing all leave programs (FMLA, disability, etc.) and ensuring strict adherence to federal, state, and local regulations.
  • Empowering Leadership with Data & Analytics:
    • Leading, coaching, and developing a team of HR Operations professionals, fostering accountability and continuous professional growth.
    • Owning HR operational metrics to provide accurate, timely, and actionable reporting on headcount, turnover, and payroll accuracy.
    • Developing dashboards and recurring reports to support data-driven decision-making for senior leadership.
    • Identifying and leading initiatives to streamline processes, improve automation, and enhance the overall associate experience.

Requirements

What We’re Looking For:

  • A minimum of 10 years of progressive HR experience, with hands-on experience balancing strategic leadership with operational execution in a mid-to-large organization (1,000+ employees).
  • At least 3 years of people management experience.
  • Advanced, hands-on experience with UKG HRIS and related HR systems.
  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Master’s degree and/or HR certification (e.g., SHRM-CP/SHRM-SCP, PHR/SPHR) (preferred).
  • Experience administering performance management systems and cycles at scale (preferred).
  • Experience supporting multi-state or distributed employee populations (preferred).
  • Strong knowledge of employment laws, payroll regulations, and HR compliance requirements.
  • Clear and professional verbal and written communication skills with the ability to collaborate effectively across all levels.

Summary

Why Choose Heritage Communities?

Because you’ll make a real impact. You’ll shape the future of our culture, influence how we grow, and be part of a mission-driven company where people love to live and work.

 

What’s In It for You?

  • Paid Time Off – 3 weeks of Paid Vacation in your 1st year + 32 hours sick time.
  • Medical, Dental, and Vision – with low co-pays.
  • Company-Paid Life & Disability Insurance
  • 401(k) with up to 5% Match
  • Tuition Assistance – up to $8,000/year for you, $2,500 for family members.
  • Ongoing Training & Support – covering reimbursement for Med Aide/Tech certifications and CEUs.
  • A Workplace That Feels Like Home – positive, team-first culture.
  • Employee Assistance Fund, Discounts and more!

 

For more information contact us at: [email protected]

 

  • HRIS
  • Human Resources
  • Multi-Site HR Support
  • Director
  • HR Operations

 

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