Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California.  We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

JOB SUMMARY:

Under general supervision, participates in performing major clerical accounting functions; performs related work as required.
Positions in this classification are found only where a clerical accounting function requires two or more full-time employees.

ESSENTIAL FUNCTIONS:

Senior Manor Payments Representative: Answers telephone and email inquiries from residents and returns calls and emails promptly. Meets face to face with residents to discuss account balances as required.

Reviews batches of assessment payments and checks against source documents (i.e. coupons) for corrections of coding. Analyzes delinquencies, sends delinquency notices, follows up by telephone or letter when appropriate and monitors the collection process. Prepares delinquency reports for each Mutual and prepares and sends files for secondary collection agent, reviews Board minutes for related assessment changes and prepares time-sensitive letters and monitors expiration dates.

Corresponds with third-party collection agent and reviews payment plan requests, demands for payment, and lien document itemizations and calculations.

Reconciles and explains members’ account balances on demand. Prepares refund requests of overpayment of assessments and related charges.

Prepares transfers of payments between member accounts and accounts receivable systems when applicable. Maintains member accounts related to additional party fees.

Assist with escrow demands and other tasks in accounts receivable as needed. 

Processes in-house coupon batches and assists with EZPay payment enrollment process.

Regular Attendance Required. All duties performed on-site for the Community.

Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title or other respectful identifier; and respects the diversity of our workforce in actions, words and deeds.

NON-ESSENTIAL FUNCTIONS:

Answers telephone inquiries relating to area of responsibility or transfers to appropriate desk.

Participates in special projects upon request.

Drives a vehicle to meetings, workshops and other job-related responsibilities.

EQUIPMENT OPERATED:

Vehicle, computer, printer, calculator, fax, copy machine, shredder and telephone.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is in a climate-controlled indoor office.

DESIRABLE QUALIFICATIONS:

Graduation from high school. Experience in customer service in a high volume environment is desired. Accounting background is helpful but not required. Education and experience should provide the following skills:

• Knowledge of the occupational hazards and safety precautions of the job.
• Knowledge of the computer and applicable software programs to perform the job.
• Knowledge of modern office equipment, practices, systems and procedures.
• Knowledge of the methods, practices and terminology used in financial and statistical clerical work.
• Knowledge of the principles and practices of bookkeeping.
• Knowledge of division and department rules, procedures and functions.
• Ability to post and to make mathematical computations rapidly and accurately.
• Ability to maintain effective working relationships with co-workers, the public and to deal with public relations problems courteously and tactfully.
• Skill in the operation of an adding machine and other standard office equipment.
  
  

SPECIAL REQUIREMENTS:

Possession of a valid California Driver’s License

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to talk, hear, and use hands to finger, grasp, feel and reach. The employee is regularly required to sit for long periods of time (up to 8 hours) and use repetitive motion to operate a keyboard for long periods. The employee occasionally carries, kneels, pulls, pushes, stoops, and lifts up to 10 lbs.

MENTAL REQUIREMENTS:

While performing the duties of this job the employee reads, solves problems, uses their verbal and written communication skills, and able to handle frequent customer contact, interruptions, and multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.