The BOH Manager is responsible for overall supervision and administration of the F&B Department at their designated properties. This position is responsible for all outlets within the department including the Restaurant/Diner/Concessions, and onsite or offsite Special Events as it pertains to the Back of House. This position organizes the department for effective and efficient service, with high quality and consistent products, as well as overall coordination and control of the Food and Beverage operations at their designated properties as relate to, personnel and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He/she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the kitchen manager respects the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

The following is a list of the main duties and responsibilities of the Manager. However, other duties will be assigned as deemed necessary by Executive Management, Director and Property General Managers and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

Develops and implements work schedules, performance standards, plans, trainings, and/or programs to ensure effective and efficient services are delivered by the department.

Develops and maintains budgets, financial reports, and programs as required to ensure limited loss of casino assets and provide quality assurance regarding products and services provided.

Effectively coordinates guest & service standards for all dedicated events including concerts, VIP parties, weddings, and catered events on and off location.

Maintains excellent working relationships with other company personnel, vendors, and contractors.

Handles guest complaints in a timely and professional manner, assist guest and team members with questions and assist guest with personnel-related issues.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Approves time for assigned staff and monitor’s overtime.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Be able to perform all tasks and have all required qualifications.

Perform other duties as assigned by F&B Director/General Manager.

 REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline, when necessary, in the absence of the department manager and or under the direction of the department manager.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, and the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. under the direction of the F&B Director/General Manager.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May be required to discipline Team Members within the area of responsibility, as necessary, and in accordance with the department manager delegated authority.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effective communications consequences for not maintaining expected standards under the direction of department manager.

Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.

In conjunction with the Department Management assist with developing and implementing staffing plans, training policies and procedures designed to enhance departmental operations.

Judgment/Decision Making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members and guests alike.

Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are following applicable laws, rules, regulations, and established controls in the absence of the direct management and or under the direction of the direct management.

Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives under the direction of direct management.

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter. 

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to direct management. 

QUALIFICATIONS

To perform this job successfully, a qualified candidate must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities needed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires hands-on knowledge, skills, with experience in the hiring, training, scheduling, and supervision of staff. A background in decision making, problem solving, complaint resolution, resource allocation, and customer service skills is also helpful. Ideal applicants will have broad knowledge and extensive experience in cash handling and customer service management.

EDUCATION and/or EXPERIENCE

Candidates for this position should hold or can obtain a high school diploma or GED. Preference will be given to applicants holding an associate’s degree, and to those with three (3) to five (5) years of experience in food service and personnel management. A comparable combination of education and experience within specific areas of responsibility will also receive full consideration.

5 to 10 years’ experience as a cook is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

Review all related information to the direct management pertaining to all aspects of operations concerning food services and their role in the casino organization.

Review all related information to the direct management pertaining to all aspects of operations concerning bar/beverage services and its role in the casino organization.

Develop training and coordination of the organization staff and operation of the kitchen department.

Develop and maintain the highest standards required by the state and federal governing bodies pertaining to personal hygiene, safety, and other relevant regulations.

Provide proper training of the BOH staff/FOH staff as it pertains to his/her outlet and monitors the team members development.

Maintain standards of staff performance and reviews in a timely effective manner in all areas of operations

Maintain all purchasing for the food operations and inventories of the same, all locations.

Maintain all purchasing for the bar operations and inventories of the same, all locations.

Foster customer-centered service environment that exceeds guest expectations.

Maintain departmental budgets and expenditures as assigned.

Handle and report customer food service complaints to direct management for his/her response.

Must be capable of working flexible shifts to include nights, weekends, and holidays.

 EMPLOYMENT AUTHORIZATION, WORK CARDS

 Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe-Missouria Gaming License

Driver’s License

Liquor License

Safe Serve Certification

PHYSICAL DEMANDS

While performing the duties of this position, an employee is regularly required to talk and listen. This position also involves standing and/or walking for extended period and using hands and fingers to handle or feel objects, such as cash, paperwork, and a 10-key calculator, plate ware, dinner ware and silver ware. The employee should be capable of lifting 50 lbs. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate to loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

 Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.