A job that matters: Your Tasks 

• Responsible for: coaching, training, performance & development and recruitment


• Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals 


• Oversee and support team members in daily activities, set objectives and quality standards, and ensure service delivery within SLAs and KPIs.  Ensure team is set up, on-boarded, trained and updated with functional knowledge, policies, procedures and process documents


• Build, optimize and improve the customer care process .Work closely with internal stakeholders to ensure a smooth customer focused process


• Maintain a high-level service towards the customer.  Drive the team’s delivery of efficient, accurate and timely processing and recording of transactions 


• Create business opportunities with new and old customers


• Direct and implement Customer focus initiatives


• Analyze and report on all customer service activities and on defined KPI’s


• Closely collaborate with the Tower Heads and Head of Commercial in driving automation and digitalization in the team’s Commercial processes 


• Plan proper Workforce management, absence & contingency plans.

 

An experience that matters: Your Skills

• 2+ years of experience in sales/customer service/financial function role. Experience in leading a team. 


• Experience in near-shore transitions, shared services or business process outsourcing is required. 


• BSc or MSc in Finance, Business Administration, Marketing or related field


• Excellent command of written and spoken English


• Experience in Office 365 suit and people management


• A customer focused mindset and extensive experience from customer relations


• Leadership skills

 

A workplace that matters: Our offering 

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  


• Attractive remuneration package  


• Opportunity for flexibility with a hybrid working model  


• Home office allowance  


• 25 days paid annual leave  


• Additional health insurance  


• Employee Assistance Program (Mental Health, Legal & Financial Counselling) 


• 102,26 EUR Food vouchers


• Public transportation card  


• Optional parking space  


• Multisport card  


• Language training opportunity  


• Employee referral program  


• Brand new modern office premises in a class A business building  


• Fresh fruits in the office  


• Training and mentorship programs  


• Access to over 15,000 LinkedIn Learning courses to assist in your professional development