Salary Range: $23.00 - $30.00
The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention. This role acts as a critical link between customers and internal departments like Warehouse, Accounting, and IT to ensure service goals are met and customer satisfaction is maintained.
This is how you WOW:
- Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.
- Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.
- Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.
- Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.
- Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.
It would be WOW if you would bring this in:
- Academic Foundation: A Bachelor’s degree in business, commerce, or a related field.
- Relevant Experience: 1-3 years of experience in service operations or customer-facing roles, ideally within a fast-paced or global organization.
- Technical Savvy: Proficiency with Google Suite and required familiarity with SAP or similar ERP systems.
- Communication Skills: Strong verbal and written communication skills with a focus on conflict resolution.
- Detail-Oriented Mindset: Demonstrated ability to manage multiple tasks and projects simultaneously with a commitment to Kärcher’s values.
Our Kärcher WOW-package:
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees
- HSA, FSA, and 401K matching plans
- Paid sick time, as well as short and long-term disability insurance
Work Environment & Physical Demands: While performing this job, the employee is regularly required to stand, walk, and reach for up to 8 hours. You must be able to lift or move up to 50 pounds. The role may involve working near moving mechanical parts in a high-noise environment where protective equipment is required.
Kärcher is an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran.
So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Nicholas Goldman | Talent Acquisition Specialist