The AV Service Technician supports AV system installation, commissioning, decommissioning, and ongoing service by handling break-fix issues, proactive maintenance, and system validation across high-profile spaces. This role bridges project delivery and operations through close collaboration with project teams, managed services, and client stakeholders to ensure reliable, well-documented systems. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO This position is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums. Day-To-Day Responsibilities: Perform audiovisual system installations, decommissioning, upgrades, and redeployments based on project scope and directives Support installation days including: Pre‑install site readiness checks and material verification Rough‑in, trim‑out, and final device installation System commissioning, validation testing, and client handoff support Provide break‑fix and on‑demand service support for conference rooms, auditoriums, multipurpose spaces, video walls, and collaboration environments Read and interpret system schematics, drawings, and architectural/construction blueprints Install, terminate, solder, and crimp low‑voltage cabling using appropriate hand and power tools Test point‑to‑point cabling, validate signal flow, and verify overall system functionality Troubleshoot complex AV environments including: Microsoft Teams Rooms and other VC platforms Logitech room systems and peripherals QSC / Q‑SYS (including Reflect) Biamp Tesira and DANTE audio environments Perform daily system checks, preventative maintenance, and functional testing to ensure room readiness Upload, support, and troubleshoot control programs and firmware (AMX, Crestron, Q‑SYS – minor edits with programmer support as needed) Track, manage, and secure tools, equipment, and materials on job sites; coordinate RMAs as required Communicate daily job‑site status, risks, and progress to the Project Manager Act as on‑site customer liaison; route change requests to the Project Manager for review and approval Coordinate with other trades on active construction sites Maintain accurate documentation, test results, and service notes Provide basic end‑user training and system walk‑throughs when required Travel between customer sites to support installations and service needs Perform additional responsibilities as needed to support team and organizational objectives Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE’RE LOOKING FOR Must-Haves: Strong communication and interpersonal skills with a customer‑focused mindset Intermediate to advanced knowledge of AV systems including displays, projectors, audio, DSPs, control systems, and video conferencing Intermediate proficiency installing, terminating, and troubleshooting low‑voltage cabling (HDMI, CAT5e/6, fiber) and infrastructure Intermediate understanding of network concepts as they relate to AV (TCP/IP, IP‑based systems) Ability to diagnose and resolve audio, video, control, and network issues independently Experience leading small site teams and managing small to medium projects Familiarity with Crestron, and QSC systems (changes and troubleshooting) Knowledge of audio, video, and control signal flow Ability to advise Project Managers and Engineers on installation‑related impacts to scope, schedule, and technical approach Ability to safely use hand and power tools; soldering and crimping required Ability to work independently, manage priorities, and meet deadlines Knowledge and use of AV test equipment Understanding of industry installation safety codes and standards Physical ability to climb ladders up to 35 feet and lift tools/equipment Valid Driver’s License with an MVR meeting AVI‑SPL driving standards High School Diploma or equivalent 4–6+ years of audiovisual installation and/or break‑fix service experience Nice-To-Haves: Formal education in Audio Visual, Electronics, or related field AVIXA CTS certification Manufacturer or industry certifications (Crestron, QSC, Biamp, Extron) Q‑SYS Level 2 Certification Crestron Professional Installation or Programming Essentials OSHA 30‑Hour Construction Certification Ability to obtain government or system‑specific clearances WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.